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Medicaid Call Center Jobs (NOW HIRING)

GDIT

Call Center Manager

Montgomery, AL

$111K - $150K/yr

Manage and oversee day-to-day operations of a Medicaid related Call Center * Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff ...

Conduent, Inc.

Call Center Associate - Medicaid Remote

VA · Remote

$17.50/hr

Call Center Associate - Medicaid Interested in supporting Medicaid recipients and those Providers who service them? Training Class to start early July Hourly Rate - $16.50 Bilingual hourly rate - $17 ...

Global Channel Management

Call Center

Helena, MT

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Provides clear and concise information about the status of a claim or Medicaid members * Enrolls/un ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Responsibilities: * Provide unbiased assistance to Medicaid providers and clients regarding ... Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ...

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

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How much do medicaid call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for medicaid call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees in a Medicaid Call Center, and how can they be managed effectively?

Employees in a Medicaid Call Center often encounter high call volumes, complex policy questions, and callers who may be stressed or confused about their benefits. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and reference Medicaid regulations. Many centers provide ongoing training, knowledge bases, and team support to help staff handle difficult calls and stay updated on policy changes. Building rapport with callers and collaborating with colleagues or supervisors can also help resolve issues efficiently and reduce workplace stress.

What are the key skills and qualifications needed to thrive as a Medicaid Call Center Representative, and why are they important?

To thrive as a Medicaid Call Center Representative, you need a solid understanding of Medicaid policies, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and Medicaid eligibility databases is often required. Excellent communication, patience, and problem-solving abilities help you connect with callers and resolve their issues efficiently. These skills are crucial for providing accurate information, ensuring client satisfaction, and maintaining compliance with healthcare regulations.

What is a Medicaid call center?

A Medicaid call center is a specialized customer service center where representatives assist individuals with questions and issues related to Medicaid, the government health insurance program for low-income individuals and families. Staff at these centers help callers with eligibility, enrollment, benefits, claims, and other Medicaid-related concerns. They serve as a primary point of contact for members seeking information or help with their Medicaid coverage.
More about Medicaid Call Center jobs
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Medicaid Call Center jobs near you
Call Center Manager

Call Center Manager

GDIT

Montgomery, AL

$111K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

70th of 204 rated it services

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Contact Center

Job Qualifications:

Skills:

Call Center, Call Center Management, Call Center Operations

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Sr Manager, the work you'll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in managing the activities of a call center and providing a productive and motivating working environment.

  • Manage and oversee day-to-day operations of a Medicaid related Call Center
  • Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.
  • Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards
  • Addressing any issues/disputes from customers or clients.
  • Acts as advisor to subordinates to meet schedules and/or resolve problems.
  • Oversees the development and administration of schedules and performance requirements; may have budget responsibilities.
  • Oversees the development and implementation of call center policies and procedures.
  • Advises supervisors on how to handle escalated customer service issues as needed.
  • Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.
  • Maintains accurate records of customer interactions and details of actions taken.


WHAT YOU'LL NEED TO SUCCEED
Bring your Call Center Management and Medicaid Customer Service expertise along with a drive for innovation to GDIT. The Customer Service Sr Manager must have:

  • Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment.
  • Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred.
  • Bachelor's degree in business, communications, or a related field (or equivalent experience)

Additional Information:

Work Arrangements: Work is on-site in the Montgomery, AL area.

Security: A background check will be required.

Timeline: This is a contingent job posting. Work is not expected to begin until early fall, 2027.


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Onsite

Work Location:

USA AL Montgomery

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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