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Medicaid Call Center Jobs (NOW HIRING)

MMC Group

Call Center Lead

East Hartford, CT · On-site

$22.04/hr

Call Center Lead, Medicaid Member Services | $22.04/Hour | Monday-Friday | East Hartford, CT Lead a Team That Makes a Difference in Healthcare Are you an experienced call center professional with a ...

MMC Group

Call Center Lead

East Hartford, CT

$22.04/hr

Call Center Lead, Medicaid Member Services | $22.04/Hour | Monday-Friday | East Hartford, CT Lead a Team That Makes a Difference in Healthcare Are you an experienced call center professional with a ...

ChaseSource, LP

Call Center Representative

Austin, TX · On-site

$20/hr

Are you looking for a rewarding career where your work truly impacts others? We're hiring Call Center Representatives to support healthcare providers and members across Texas Medicaid programs. You ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Responsibilities: * Provide unbiased assistance to Medicaid providers and clients regarding ... Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office ... Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only ...

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Medicaid Call Center information

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How much do medicaid call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for medicaid call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees in a Medicaid Call Center, and how can they be managed effectively?

Employees in a Medicaid Call Center often encounter high call volumes, complex policy questions, and callers who may be stressed or confused about their benefits. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and reference Medicaid regulations. Many centers provide ongoing training, knowledge bases, and team support to help staff handle difficult calls and stay updated on policy changes. Building rapport with callers and collaborating with colleagues or supervisors can also help resolve issues efficiently and reduce workplace stress.

What are the key skills and qualifications needed to thrive as a Medicaid Call Center Representative, and why are they important?

To thrive as a Medicaid Call Center Representative, you need a solid understanding of Medicaid policies, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and Medicaid eligibility databases is often required. Excellent communication, patience, and problem-solving abilities help you connect with callers and resolve their issues efficiently. These skills are crucial for providing accurate information, ensuring client satisfaction, and maintaining compliance with healthcare regulations.

What is a Medicaid call center?

A Medicaid call center is a specialized customer service center where representatives assist individuals with questions and issues related to Medicaid, the government health insurance program for low-income individuals and families. Staff at these centers help callers with eligibility, enrollment, benefits, claims, and other Medicaid-related concerns. They serve as a primary point of contact for members seeking information or help with their Medicaid coverage.
More about Medicaid Call Center jobs
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What states have the most Medicaid Call Center jobs? States with the most job openings for Medicaid Call Center jobs include:
What job categories do people searching Medicaid Call Center jobs look for? The top searched job categories for Medicaid Call Center jobs are:
Medicaid Call Center jobs near you
Medicaid Call Center - Coordinator 1

Medicaid Call Center - Coordinator 1

State of Louisiana

Baton Rouge, LA • On-site

Other

This job post has expired today. Applications are no longer accepted.

State Of Louisiana rating

6.5

Company rating: 6.5 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

49th of 50 rated states

Job description

Job Duties and Other Information Please click HERE to apply. Receives all inbound calls and provides information relative to Medicaid programs and/or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD). Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD.

Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers. Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to: research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc. May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities.

Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed. Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed.

Helps identify any other resources needed by a member and assisting the member with access or contact information to same. Participates in outreach efforts and emergency preparedness or response activities as directed. Other tasks as assigned.

QUALIFICATIONS REQUIRED: Bachelor's Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up.

Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. DESIRED: Advanced degree.

Minimum 1 year professional experience with customer service and/or call centers. Minimum 1 year professional experience with Medicaid programs, policy, and procedures. Minimum 1 year professional experience with LaMEDS.

Relevant industry certifications.

What State Of Louisiana employees say

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About State of Louisiana

Sourced by ZipRecruiter

The State of Louisiana, based in Baton Rouge, LA, US, is not a traditional company per se, but a government body that oversees the administration of the state. As revealed on its official website, louisiana.gov, its wide range of services falls within public administration industry, including education, healthcare, infrastructure, environment conservation, and law enforcement. Founded in 1806, the State of Louisiana’s mission is to ensure a high quality of life for its residents by effectively managing public resources, enforcing laws, and fostering economic growth. Its most notable achievements include the successful implementation of its Coastal Master Plan, aimed at conserving Louisiana's extensive coastline, and the dramatic overhaul of its public education system.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Baton Rouge, LA, US

Year founded

1812

Social media

Twitter

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