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Medicaid Call Center Jobs (NOW HIRING)

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office ... Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office ... Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office ... Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only ...

BCforward

Call center job

Austin, TX · On-site

$15.25 - $19.75/hr

... call center experience required Minimum 1 year Microsoft Office Responsibilities ... Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient ...

BCforward

Call Center Agent

San Antonio, TX

$13.50 - $17.75/hr

... call center experience required Minimum 1 year Microsoft Office ... Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only ...

RN Express

Healthcare Customer Services Rep

Valhalla, NY

$17.75 - $21/hr

MUST have Healthcare experience Must have Claims Experience any type (Commercial, Medicare, and Medicaid) Call Center experience strongly preferred but no required. With that being said we need to ...

Zimmerman Associates

Call Center Agent

Bethesda, MD

$21.50/hr

Call Center Agent Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents ... Medicaid, VA, Public Health Department, and Regional and local support services. · Ability to ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY

$15.25 - $19/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Medicaid experience Why us? We are a team of experienced and caring leaders, clinicians, pioneering ...

Acentra Health

Call Center Representative

Cheyenne, WY

$15.25 - $19/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Medicaid experience Why us? We are a team of experienced and caring leaders, clinicians, pioneering ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY · On-site

$15 - $18.50/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Medicaid experience Why us? We are a team of experienced and caring leaders, clinicians, pioneering ...

Zimmerman Associates Inc.

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Medicaid, VA, Public Health Department, and Regional and local support services. Ability to perform ...

Arizona Department of Administration

$36K/yr

AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards ... Provider Services Call Center Agent Division of Member and Provider Services (DMPS) Job Location:

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Medicaid, VA, Public Health Department, and Regional and local support services. • Ability to ...

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Medicaid Call Center information

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How much do medicaid call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for medicaid call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees in a Medicaid Call Center, and how can they be managed effectively?

Employees in a Medicaid Call Center often encounter high call volumes, complex policy questions, and callers who may be stressed or confused about their benefits. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and reference Medicaid regulations. Many centers provide ongoing training, knowledge bases, and team support to help staff handle difficult calls and stay updated on policy changes. Building rapport with callers and collaborating with colleagues or supervisors can also help resolve issues efficiently and reduce workplace stress.

What are the key skills and qualifications needed to thrive as a Medicaid Call Center Representative, and why are they important?

To thrive as a Medicaid Call Center Representative, you need a solid understanding of Medicaid policies, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and Medicaid eligibility databases is often required. Excellent communication, patience, and problem-solving abilities help you connect with callers and resolve their issues efficiently. These skills are crucial for providing accurate information, ensuring client satisfaction, and maintaining compliance with healthcare regulations.

What is a Medicaid call center?

A Medicaid call center is a specialized customer service center where representatives assist individuals with questions and issues related to Medicaid, the government health insurance program for low-income individuals and families. Staff at these centers help callers with eligibility, enrollment, benefits, claims, and other Medicaid-related concerns. They serve as a primary point of contact for members seeking information or help with their Medicaid coverage.
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What job categories do people searching Medicaid Call Center jobs look for? The top searched job categories for Medicaid Call Center jobs are:
Medicaid Call Center jobs near you
Call Center

Call Center

BCforward

Austin, TX

$15.75 - $19.75/hr

Other

Posted 5 days ago

Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

Local Resources Only - Level 13 -

To Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner. Documents all provider encounters in clear and concise logs. 

  1. Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management."


Additional Information :

Health - Local Resources Only - Level 13 - MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time. Project will not accommodate special schedule requests " College Grad with 1 year Microsoft Office OR Military Veteran .


Apply to this position as soon as possible if your really looking for change and can go for  to face to face interview ....


THANKS ,

ASMA KHAN SURI.


Additional Information

Must be able to pass a background and drug screen

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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