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Call Center Jobs in Riverside, CA (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Customer Service Representative (Inbound Call Center) Overview We are hiring a Customer Service Representative to support high-volume inbound calls related to vehicle recalls, warranty inquiries, and ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Customer Service Representative (Inbound Call Center) Overview We are hiring a Customer Service Representative to support high-volume inbound calls related to vehicle recalls, warranty inquiries, and ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

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All JobsCall Center JobsCall Center Jobs in Riverside, CA

Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do call center jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Call Center jobs in Riverside, CA? For Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Riverside, CA look for? The top searched job categories for Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center jobs? Cities near Riverside, CA with the most Call Center job openings:
Call Center jobs near you

CALL CENTER SUPPORT

Wave Group Enterprises

Rancho Cucamonga, CA • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

ABOUT THE WAVE GROUP

The Wave Group (TWG) is a disrupter in Digital Transformation solutions, delivering best-in-class managed services for our clients throughout the United State. We provide seamless integration capabilities that enable our clients to implement streamlined, customized programs aligned with their specific business requirements, regardless of their current technological infrastructure.

Our mission is to partner with clients to optimize operational processes, enhance security protocols, modernize payment systems, and leverage emerging technologies to drive sustainable business growth.

POSITION: CALL CENTER SUPPORT AGENT

JOB SUMMARY

We are seeking a dedicated and professional Call Center Support Agent to join our client services team. This role is essential in delivering exceptional customer support and maintaining positive client relationships. The successful candidate will demonstrate strong communication skills, problem-solving abilities, and a commitment to providing outstanding service while managing high-volume inbound and outbound communications.

KEY RESPONSIBILITIES

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Provide accurate information and technical support to clients regarding products, services, and account inquiries
  • Resolve customer issues efficiently while maintaining a high level of customer satisfaction
  • Document all customer interactions, inquiries, and resolutions in the company's CRM system
  • Identify and escalate priority issues to appropriate departments or supervisors
  • Follow established call center scripts, guidelines, and procedures
  • Meet or exceed performance metrics including call quality, response time, and customer satisfaction scores
  • Assist with administrative tasks including data entry, filing, and document management
  • Participate in ongoing training to maintain current knowledge of products, services, and procedures
  • Collaborate with team members to ensure seamless customer service delivery

QUALIFICATIONS

Required:

  • Demonstrated experience in a call center, customer service, or client support role
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with CRM software and call center technology
  • Excellent verbal and written communication skills
  • Strong active listening and problem-solving abilities
  • Professional telephone demeanor with clear articulation
  • Ability to remain calm and composed in high-pressure situations
  • Strong organizational skills with proven ability to multitask effectively
  • Customer service orientation with a solution-focused approach
  • Ability to work both independently and collaboratively within a team environment
  • Typing proficiency and attention to detail

Preferred:

  • Experience in a technical support or B2B customer service environment
  • Familiarity with digital transformation solutions or managed services
  • Previous experience in a metrics-driven call center environment
  • Fluency in Spanish (Bi-lingual)

SCHEDULE

  • Full-time, remote position
  • Schedule will be determined based on our customer and support center needs
  • Flexibility to accommodate occasional overtime based on business requirements

COMPENSATION & BENEFITS

  • Competitive pay commensurate with experience
  • Comprehensive benefits package include medical, dental, vision
  • 401k with company match
  • Paid time off (PTO)
  • Professional development and growth opportunities
  • Collaborative and supportive team culture