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Medical Call Center Representative Jobs in Riverside, CA

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

$17/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

Synovation Medical Group strives to be a leader in pain management by starting with the premise that treatments must be innovative, ethical, and efficient.

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off * 401(k) retirement ...

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All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Riverside, CA

Medical Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do medical call center representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for medical call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges Medical Call Center Representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What does a healthcare call center agent do?

A healthcare call center agent, or medical call center representative, handles patient inquiries, schedules appointments, provides information about medical services, and assists with billing or insurance questions. They use communication skills and healthcare knowledge to support patients and healthcare providers in a fast-paced environment, often using specialized software tools.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What does a Medical Call Center Representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What jobs pay 2000 a day?

Medical Call Center Representatives typically do not earn $2,000 a day; their salaries are usually hourly or annual. High-paying jobs that can reach this level include specialized medical professionals, surgeons, or executives, but these require advanced qualifications and experience. Most roles paying $2,000 daily are in high-skill, high-responsibility fields or involve entrepreneurship and investment activities.

Is being a MOA a good entry level job?

Medical Office Assistants (MOAs) often serve as entry-level healthcare support roles, providing administrative and clinical assistance in medical settings. The position typically requires basic medical knowledge, good communication skills, and sometimes certification, making it suitable for those starting a healthcare career. It offers practical experience and can serve as a stepping stone to more advanced medical roles.

What is the highest paying call center job?

The highest paying call center jobs are typically in specialized roles such as technical support, healthcare, or financial services, often requiring advanced skills or certifications. Medical call center representatives with experience and additional certifications can earn higher salaries, especially in management or supervisory positions within healthcare organizations.
What are popular job titles related to Medical Call Center Representative jobs in Riverside, CA? For Medical Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Medical Call Center Representative jobs in Riverside, CA look for? The top searched job categories for Medical Call Center Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Medical Call Center Representative jobs? Cities near Riverside, CA with the most Medical Call Center Representative job openings:
Medical Call Center Representative jobs near you

Call Center Representative

Synergy Companies

Perris, CA

$16.25 - $20.25/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

What You Should Know About Us

Synergy Companies help to provide no-cost energy-saving programs to applicants of the local public utilities. We are a subcontractor for the local natural gas, electric, and water utility companies of Southern California. We have teamed up with these utilities to provide their customers with measures/items that we install to reduce the home's electricity or natural gas usage. Synergy Companies has over 40 years of experience working with these utility companies. If you're looking to join a team that has a great work environment, competitive pay, and health benefits and is constantly evolving to accommodate new and improved technological advances to residential homes and businesses, Synergy Companies is the future for you!

What You'll Have the Opportunity to Do as a Call Center Representative

Synergy Companies is seeking to grow our Call Center team! We are seeking friendly, motivated, and professional individuals to serve our customers and offer Energy Savings programs to benefit them. As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly voice to customers who are calling in. In addition, you will be responsible for enrolling customers into no-cost programs, taking inbound and making outbound calls, and answering any questions that customers may have. Our Call Center Representatives are a vital part of our operation in ensuring that customers are satisfied and leave feeling heard and understood!


This position is very interactive with many customers during the course of the day. You will have the opportunity to find and contact qualified customers to set up appointments for our team to enroll them into the program and install the free energy upgrades.


Duties/ Expectations

  • Make outbound calls daily and receive inbound calls from the company's mainline
  • Appropriately educate customers on available services for them in their area
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
  • Phone canvass neighborhoods to educate customers on the available offerings
  • Data enter appointments into internal database
  • Schedule energy specialists and technicians as assigned by a manager
  • Act as a public relations liaison between the customer and our team members
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Attend sales trainings and become proficient in promoting program offerings
  • Keep in regular communication with the office, manager, technicians, and energy specialist
  • Represent Synergy Companies as a polished, polite, professional, and knowledgeable representative with a focus on customer satisfaction


Skills/ Qualifications:

  • Pass Drug and background screening
  • High School Diploma or GED
  • Bilingual preferred
  • Customer service
  • Top-notch communication skills
  • Ability to work well with people
  • Ability to problem solve
  • Self-motivated
  • Proficiency with using the computer
  • Attention to detail
  • Outbound/ Inbound Experience


What You'll Gain from Joining Synergy:

  • Health available for full-time and based on enrollment
    • Employee's insurance is covered with the option of family coverage to be added at the employee's expense
  • Company 401k matching plan available after one year of employment
  • Paid vacation is available after 1 year of full-time employment
  • Paid ongoing training, incentives, and career development

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