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Medical Call Center Representative Jobs in Riverside, CA

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable ... Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off * 401(k) retirement ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off * 401(k) retirement ...

Ultimate LLC

Call Center Representative

Irvine, CA

$24/hr

A minimum of one to two years' experience as a Call Center, Customer Service Representative ... medical condition, genetic information, pregnancy, or military or veteran status. We consider all ...

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

EFP Staffing

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Bilingual Call Center Representative

Chino, CA · On-site

$18/hr

The CSR serves as the primary point of contact for customers, handling various tasks including answering questions, processing orders, and troubleshooting problems. ***Call Center experience required*

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Benefits package includes[1]: * Medical, prescription, dental, and vision coverage for employees ...

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All JobsMedical Call Center Representative JobsMedical Call Center Representative Jobs in Riverside, CA

Medical Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do medical call center representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for medical call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges Medical Call Center Representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What does a healthcare call center agent do?

A healthcare call center agent, or medical call center representative, handles patient inquiries, schedules appointments, provides information about medical services, and assists with billing or insurance questions. They use communication skills and healthcare knowledge to support patients and healthcare providers in a fast-paced environment, often using specialized software tools.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What does a Medical Call Center Representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What jobs pay 2000 a day?

Medical Call Center Representatives typically do not earn $2,000 a day; their salaries are usually hourly or annual. High-paying jobs that can reach this level include specialized medical professionals, surgeons, or executives, but these require advanced qualifications and experience. Most roles paying $2,000 daily are in high-skill, high-responsibility fields or involve entrepreneurship and investment activities.

Is being a MOA a good entry level job?

Medical Office Assistants (MOAs) often serve as entry-level healthcare support roles, providing administrative and clinical assistance in medical settings. The position typically requires basic medical knowledge, good communication skills, and sometimes certification, making it suitable for those starting a healthcare career. It offers practical experience and can serve as a stepping stone to more advanced medical roles.

What is the highest paying call center job?

The highest paying call center jobs are typically in specialized roles such as technical support, healthcare, or financial services, often requiring advanced skills or certifications. Medical call center representatives with experience and additional certifications can earn higher salaries, especially in management or supervisory positions within healthcare organizations.
What are popular job titles related to Medical Call Center Representative jobs in Riverside, CA? For Medical Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Medical Call Center Representative jobs in Riverside, CA look for? The top searched job categories for Medical Call Center Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Medical Call Center Representative jobs? Cities near Riverside, CA with the most Medical Call Center Representative job openings:
Medical Call Center Representative jobs near you
Call Center Representative

Call Center Representative

TaxRise

Irvine, CA

$26 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

WHY JOIN TAXRISE?

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won't just answer calls — you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.

If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.

This position is 100% onsite in Irvine, CA

HOW YOU'LL BE REWARDED

Base Pay: $24.00 – $25.00 per hour

Average Monthly Bonus: $700 – $1,300

Top performers earn the equivalent of $26.00 – $35.00 per hour

Full-time | 40 hours per week, with occasional overtime opportunities available

WHAT YOU'LL DO

Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Deliver service that contributes to strong customer satisfaction outcomes
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
    Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Identify missing information and follow up with urgency

Ensure all materials are properly uploaded and organized in our CRM

Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support

Partner with leadership or other departments to ensure proper resolution

WHAT YOU'LL NEED TO HAVE

  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously

Experience in tax services, document processing, loan processing, or financial services is a plus but not required. Training will be provided.

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:

  • Medical, Dental, and Vision Insurance (starting after 60 days)
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Professional Development Program to support your growth
  • Access to our on-site gym and gaming lounge
  • Catered team lunches every Friday
  • Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
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