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Call Center Trainer Jobs in Indiana (NOW HIRING)

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... Complete ongoing training for product and service updates as needed * Other duties as assigned ...

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Call Center Trainer information

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$13

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How much do call center trainer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center trainer in Indiana is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Indiana?

The most popular types of Call Center Trainer jobs in Indiana are:

What are popular job titles related to Call Center Trainer jobs in Indiana?

For Call Center Trainer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Indiana look for?

The top searched job categories for Call Center Trainer jobs in Indiana are:

What cities in Indiana are hiring for Call Center Trainer jobs?

Cities in Indiana with the most Call Center Trainer job openings:

What are popular job titles related to Call Center Trainer jobs in IN?

For Call Center Trainer jobs in IN, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,961 per year, or $23.5 per hour.

Call Center Representative

Collins Mobile LLC

Marion, IN • On-site

$13.50 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Call Center Representative

Corporate - Marion, IN 46953

Overview

Salary Range $17.00 Base+Commission/month Position Type Full Time Category Telecommunications

Description

All Collins Mobile employees must live in one the following states to be eligible for remote work:

  • Indiana
  • Michigan
  • Ohio
  • Kentucky
  • Minnesota

Job Summary

Our Remote Wireless Sales Representative is a customer service and inbound sales focused role. The Remote Wireless Sales Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get.

Job Functions

  • Answer Inbound Calls
  • Troubleshoot problems and complaints
  • Respond promptly to emails/messages from customers
  • Accurately note customer accounts
  • Process Orders, Forms, and Applications
  • Upsell Products and/or services when appropriate
  • Willingness to listen and deescalate situations when needed
  • Complete ongoing training for product and service updates as needed
  • Other duties as assigned

Skills, Qualifications, and Requirements

  • Bilingual/Spanish Speaking encouraged to apply
  • Access to Telephone and High Speed Internet (if remote)
  • Access to stable Internet
  • Ability to Travel to Corporate Office for initial training
  • Customer service experience
  • Strong Computer Skills
  • Excellent Communication Skills, both spoken and written
  • Strong time management skills
  • Adaptability and flexibility
  • Problem Solving
  • Ability to build relationships with callers
  • Excellent Organizational Skills
  • Positive Attitude
  • Punctual and Dependable
  • High School Diploma or Equivalent

Benefits

  • Health, Dental and Vision insurance
  • Uncapped Commission
  • Life insurance at no cost to you
  • Paid time off
  • 401K option after 6 months of employment
  • Pay will be based on experience

Work Environment

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. The responsibilities of this role may change at any time with or without notice.

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