Call Center Representative Jobs in Springfield, IL

Location : Decatur, IL
Job Type: Faculty
Job Number: 2401075
Department: Family and Community Medicine/Decatur-SMS
Opening Date: 06/05/2025
Closing Date: Continuous
FLSA: Exempt
Bargaining Unit: N/A
Shift: Days
ExemptorNon_Exempt: Exempt
SMS/SWS#: 3699
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Description
This position holds the administrative title of Site Medical Director for the FQHC Health Center in Decatur. This position will supervise the medical staff at the Center and work closely with the Director of Clinic Operations, the Site Administrator and Residency Program Director to implement best practices for the Clinic and the teaching programs. This position will also work very closely with the System Chief Medical Officer and the Site Chief Medical Officers in all SIU FQHC health centers to ensure quality, consistency and standardization and to meet reporting requirements for federal and other regulatory bodies.
Examples of Duties
I. TEACHING (25%)
A. Actively precept as teaching physician in the resident outpatient clinics to include not only
patient care aspects and procedural skills but also time management skills, doctor-patient
relationship, professionalism, ethical and legal considerations, billing and coding.
B. Serve as mentor to family practice residents, including meeting with them on a regular
basis to review their rotation evaluations, chart notes, to counsel and advise them on any
problems or issues, and appropriately document findings or results in their professional
development folders.
C. Conduct and supervise inpatient-teaching rounds.
D. Develop and facilitate core curriculum conferences for the residency program.
II. SERVICE (40%)
A. Provide direct patient care to own panel of patients at the Center and at other
off-site clinics as appropriate.
B. Conduct procedure clinics as needed per patient demand.
C. Participate in family medicine hospital service and call
AND/OR
Participate in obstetrics and call associated with obstetrics
D Participate in Center Peer Review and Quality Improvement activities.
E. Provide emergency services to patients as needed including those who are identified as
having no primary care physician.
F. Attend faculty meetings and resident conferences.
G. Attendance/presentation at national professional meetings.
H. Maintain active membership in Family Medicine and Teaching Societies.
I. Serve on the Center-wide Committees, as assigned.
J. Serve on school and department committees, as assigned.
K. Participate in community boards and outreach projects.
III. ADMINISTRATION (30%)
1. Serves as the Site Medical Director for the SIU Center for Family Medicine Clinic in Decatur
and oversees clinic schedules and targets for faculty providers.
2. Recommends clinical objectives and the designation of priority objectives for the health
center site.
3. Maintains effective relationships with community providers to enhance services and
outcomes for patients, ensuring coordination of care with community resources.
4. Assists and supports health center quality assurance and quality improvement efforts related
to clinical services.
5. Recommends and participates in final determination of disciplinary actions and terminations
of clinical personnel.
6. Ensures compliance with all regulatory standards; ensures quality patient care and
appropriate provider productivity.
7. Serves as the health center's primary medical representative in the community.
8. Assists the Program Director in providing clinical direction and administrative oversight for the
residency clinics.
9. Develop, implement and evaluate clinic policies and procedures and provide overall medical
direction to the clinic to improve efficiency, productivity, patient satisfaction and quality of
care.
10. Supervises clinic providers -- including some advance practice professionals and behavioral
health providers.
IV. RESEARCH (5%)
A. Conduct research in areas of particular interest and publish in referred journals.
B. Per RRC requirements, must complete a minimum of 2 scholarly activities every 5 years.
Qualifications
1. Sensitive to the needs of underrepresented minority populations.
2. This position must be Board Certified in Family Medicine,
3. Graduate of an Accredited Family Medicine Residency Program,
4. Licensed in the State of Illinois or eligible for Illinois licensure and must possess a DEA
5. Experienced with providing services to multicultural populations.
6. Demonstrates leadership in teaching, service, scholarly activity, and administration.
7. Must have strong communication skills.
8. Interest in quality improvement and clinical systems.
9. At least five years of clinical experience
Supplemental Information
The budgeted annual salary range is $250,750 to $275,825, representing the academic base salary only, which is funded through the University. The final academic base salary will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, and budget considerations. Additional clinical compensation will be provided separately through a member practice agreement.
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
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