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Freelance Insurance Call Center Jobs in Springfield, IL

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. * Previous experience as a ...

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. * Previous experience as a ...

Call Center

Springfield, IL

$17.14 - $26.56/hr

One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. * Previous experience as a ...

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. * Previous experience as a ...

Under the supervision of the Call Center Manager, the Member Services Representative is accountable ... A comprehensive knowledge of the benefits available through the Teachers' Retirement Insurance ...

Review, manage, and work front desk, call center and overdue task lists in TW specific to department. * Assign and ensure bump lists/wait lists are worked daily * Review patient insurance eligibility.

Lead, Operations

Springfield, IL · On-site

$18.22 - $26.42/hr

Review, manage, and work front desk, call center and overdue task lists in TW specific to department. * Assign and ensure bump lists/wait lists are worked daily * Review patient insurance eligibility.

Review, manage, and work front desk, call center and overdue task lists in TW specific to department. * Assign and ensure bump lists/wait lists are worked daily * Review patient insurance eligibility.

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Showing results 1-20

Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Springfield, IL? The most popular types of Insurance Call Center jobs in Springfield, IL are:
What are popular job titles related to Freelance Insurance Call Center jobs in Springfield, IL? For Freelance Insurance Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What cities near Springfield, IL are hiring for Freelance Insurance Call Center jobs? Cities near Springfield, IL with the most Freelance Insurance Call Center job openings:
Infographic showing various Freelance Insurance Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Call Center Advocate

Dick Van Dyke Appliance World

Springfield, IL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Vision insurance
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts

Now Hiring: Call Center Advocate (On‑Site Position)
This is NOT a remote position
Call Center Advocate Schedule
·         Monday–Friday: 8:00 AM – 5:00 PM (Meal Break 1hr)
·         Every other Saturday: 8:00 AM – 4:00 PM (Meal Break 30 min)
·         Closed Sundays
Call Center Advocate Job Type: Full-Time
 Call Center Advocate Pay Structure: $18.00–$19.00 per hour (based on experience)

Call Center Advocate Position Overview
We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.
The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed.
Even with limited experience, we will train the right person!
Call Center Advocate Key Responsibilities
·         Manage a high volume of incoming calls
·         Build strong trusting relationships with customer accounts through open and interactive communication
·         Provide accurate and complete information using appropriate tools and resources
·         Handle customer complaints, identify solutions, and follow up to ensure resolution
·         Accurately document customer interactions, update accounts, and maintain records
·         Follow all communication procedures, guidelines, and company policies
Call Center Advocate Required Skills & Qualifications
·         Strong phone etiquette and active listening skills
·         Customer-focused mindset with the ability to adapt to different personalities
·         Excellent verbal and written communication skills
·         Ability to multi-task, prioritize, and manage time effectively
·         Basic computer skills
·         Accurate data entry skills
·         High school diploma or equivalent
·         Valid driver’s license
 
Call Center Advocate Benefits Available At 90 Days
·         401(k) with profit sharing
·         One week of paid time off
·         One paid personal day every 90 days (up to four per year)
·         Health insurance
·         Dental insurance
·         Vision insurance
·         Free life insurance
·         Flex Spending Account or (FSA)/ Health savings account (HSA)
·         90-day performance evaluation with opportunity for a pay increase