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Monday Through Friday Online Inbound Call Center Jobs in Springfield, IL

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Highly-developed critical thinking and problem solving-ability to work through complex situations. * Knowledge of poverty guidelines, internal/external financial assistance programs and options ...

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

Highly-developed critical thinking and problem solving-ability to work through complex situations. * Knowledge of poverty guidelines, internal/external financial assistance programs and options ...

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

Highly-developed critical thinking and problem solving-ability to work through complex situations. * Knowledge of poverty guidelines, internal/external financial assistance programs and options ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Highly-developed critical thinking and problem solving-ability to work through complex situations. * Knowledge of poverty guidelines, internal/external financial assistance programs and options ...

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All JobsMonday Through Friday Online Inbound Call Center JobsMonday Through Friday Online Inbound Call Center Jobs in Springfield, IL

Monday Through Friday Online Inbound Call Center information

See Springfield, IL salary details

$12

$17

$22

How much do monday through friday online inbound call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for monday through friday online inbound call center in Springfield, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Monday Through Friday Online Inbound Call Center vs Customer Service Representative?

FeatureMonday Through Friday Online Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, office-based, or hybrid call center settingOffice, retail, or remote customer service roles
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service training often preferred
Industry UsageCommon in telecommunications, tech, retail, and service sectorsWidespread across various industries including retail, healthcare, and finance
Work ScheduleMonday through Friday, daytime hoursVaries; often includes weekends and evenings

Both roles involve assisting customers via phone or online channels, but the Monday Through Friday Online Inbound Call Center typically offers more structured hours and a specialized call center environment, while Customer Service Representatives may work in diverse settings with varying schedules.

What are popular job titles related to Monday Through Friday Online Inbound Call Center jobs in Springfield, IL?

For Monday Through Friday Online Inbound Call Center jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Monday Through Friday Online Inbound Call Center jobs in Springfield, IL look for?

The top searched job categories for Monday Through Friday Online Inbound Call Center jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Monday Through Friday Online Inbound Call Center jobs?

Cities near Springfield, IL with the most Monday Through Friday Online Inbound Call Center job openings:

Monday Through Friday Online Inbound Call Center jobs near you
Infographic showing various Monday Through Friday Online Inbound Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,730 per year, or $17.2 per hour.

Call Center Advocate

Dick Van Dyke Appliance World

Springfield, IL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Vision insurance
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts

Now Hiring: Call Center Advocate (On‑Site Position)
This is NOT a remote position
Call Center Advocate Schedule
·         Monday–Friday: 8:00 AM – 5:00 PM (Meal Break 1hr)
·         Every other Saturday: 8:00 AM – 4:00 PM (Meal Break 30 min)
·         Closed Sundays
Call Center Advocate Job Type: Full-Time
 Call Center Advocate Pay Structure: $18.00–$19.00 per hour (based on experience)
Call Center Advocate Position Overview
We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.
The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed.
Even with limited experience, we will train the right person!
Call Center Advocate Key Responsibilities
·         Manage a high volume of incoming calls
·         Build strong trusting relationships with customer accounts through open and interactive communication
·         Provide accurate and complete information using appropriate tools and resources
·         Handle customer complaints, identify solutions, and follow up to ensure resolution
·         Accurately document customer interactions, update accounts, and maintain records
·         Follow all communication procedures, guidelines, and company policies
Call Center Advocate Required Skills & Qualifications
·         Strong phone etiquette and active listening skills
·         Customer-focused mindset with the ability to adapt to different personalities
·         Excellent verbal and written communication skills
·         Ability to multi-task, prioritize, and manage time effectively
·         Basic computer skills
·         Accurate data entry skills
·         High school diploma or equivalent
·         Valid driver’s license
 
Call Center Advocate Benefits Available At 90 Days
·         401(k) with profit sharing
·         One week of paid time off
·         One paid personal day every 90 days (up to four per year)
·         Health insurance
·         Dental insurance
·         Vision insurance
·         Free life insurance
·         Flex Spending Account or (FSA)/ Health savings account (HSA)
·         90-day performance evaluation with opportunity for a pay increase