ZipRecruiter

Log In

1

Online Inbound Call Center Jobs in Springfield, IL

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Job Title Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in ...

UMB Bank

Consumer Services Specialist

Springfield, IL · On-site

$19/hr

... next call center class that will start Monday, October 26th, 2026 . The Consumer Services ... Continue learning and maintaining skills through classroom training, self-paced online learning and ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

next page

Showing results 1-20

All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in Springfield, IL

Online Inbound Call Center information

See Springfield, IL salary details

$12

$17

$22

How much do online inbound call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for online inbound call center in Springfield, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, IL?

The most popular types of Inbound Call Center jobs in Springfield, IL are:

What are popular job titles related to Online Inbound Call Center jobs in Springfield, IL?

For Online Inbound Call Center jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Springfield, IL look for?

The top searched job categories for Online Inbound Call Center jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Online Inbound Call Center jobs?

Cities near Springfield, IL with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,730 per year, or $17.2 per hour.

Call Center Associate - Per Diem

10 Sarah Bush Lincoln Health Center

Springfield, IL

$16.54/hr

Per diem

Posted 9 days ago

Job description

Call Center Associate - Per Diem Call Center Associates are responsible for handling patient room service orders. They answers patient calls and enter meal orders into the DFM computer system. This position needs to be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Assists Registered Dietitians in providing nutritional care and support.

Department: Food and Nutrition Hours: Per Diem, 16 hours a week required Responsibilities Accepts orders for patient guest trays and collects payment. Administrates and prints reports per schedule. Answers room service calls and enters meal orders into the computer system. Assigns house diets to patients unable to participate in room service. Calculates and documents the calorie and protein consumption for patients on Nutrient Intake Studies.

Completes diet histories and instructs patients and/or their families on dietary restrictions ordered by the physician. Coordinates call center processes with production. Assists with production as necessary. Demonstrates knowledge and understanding of Food/Drug Interactions including insulin, Phosphate Inhibitors, Allergens. Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.

Ensures that patient information and all meal counts are kept up to date. Enters patient preferences, patient allergies, patient requests for special dietary adjustments, etc, recording all information in the patient's medical record and the DFM cardex. Expedites meal service to the patients ensuring that specific diet modifications and individual preferences are honored. Maintains a friendly and cheerful demeanor at all times reflecting the culture of healing we promote.

Visits patients indicated on the Missed Meal reports to determine reasons for missed meals and takes whatever action necessary to maximize patient satisfaction with Room Service missed meals.

Requirements

Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln Compensation Pay: Based on experience, starting at $16.54/hour Estimated Compensation Range $16.54 - $25.24 Pay based on experience When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area.

Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program all designed to help staff achieve their goals.

Apply