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Online Inbound Call Center Jobs in Springfield, IL

Lincare

Customer Service Rep

Springfield, IL

$15 - $20/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in Springfield, IL

Online Inbound Call Center information

See Springfield, IL salary details

$12

$17

$22

How much do online inbound call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for online inbound call center in Springfield, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Online Inbound Call Center position, and why are they important?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an Online Inbound Call Center job?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What are the typical daily responsibilities for someone working in an Online Inbound Call Center position?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are popular job titles related to Online Inbound Call Center jobs in Springfield, IL? For Online Inbound Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in Springfield, IL look for? The top searched job categories for Online Inbound Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Online Inbound Call Center jobs? Cities near Springfield, IL with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Springfield, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,730 per year, or $17.2 per hour.
Assistant Professor of Clinical FCM (DDS or DMD) - SMS 3490

Assistant Professor of Clinical FCM (DDS or DMD) - SMS 3490

Southern Illinois University School of Medicine

Springfield, IL • On-site

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Location : Springfield, IL
Job Type: Faculty
Job Number: N935366
Department: Family and Community Medicine/Springfield-SMS
Opening Date: 02/23/2024
Closing Date: Continuous
FLSA: Exempt
Bargaining Unit: N/A
Shift: Days
ExemptorNon_Exempt: Exempt
We recommend using the following browsers to complete the application:
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Description
This position will provide dental care services to patients of the Center for Family
Medicine's FQHC's programs. In addition, the incumbent will work closely with the Chief
Dental Officer to coordinate training experiences for dental students and other learners.
Examples of Duties
I. TEACHING (10%)
A. Serve as a mentor for dental students and residents who rotate
through the Springfield site.
B. Supervise dental students in the provision of care to patients.
C. Develop and facilitate core curriculum conferences for the FCM
residency program on the integration of oral health and primary
care.
II. SERVICE (80%)
A. Provide direct dental services to patients of the SIU CFM dental clinic in
Springfield.
B. On an emergent or temporary basis, provide dental care to patients at other
SIU FQHC dental sites.
C. Supervise dental hygienist and dental assistants in the provision of dental
care to patients.
D. Participate in Center Peer Review and Quality Improvement activities.
E. Provide emergency services to patients as needed.
III. ADMINISTRATION (5%)
A. Maintain effective relationships with community providers in sites where
dental care is provided to enhance services and outcomes for patients,
ensuring coordination of care with community resources.
B. Ensure compliance with all regulatory entities' standards; ensure quality
patient care and appropriate provider productivity.
C. Serve as member of the Management Team and the Continuous
Quality Improvement Committee.
D. Attend faculty meetings and core conferences as requested.
IV. RESEARCH/ACADEMIC ACTIVITIES (5%)
A. Attend professional meetings in field to keep abreast of new
developments and treatments.
B. Work on quality improvement and research projects in area of interest.
Qualifications
a. Sensitive to the needs of underrepresented minority and low income populations.
b. Doctorate of Dental Surgery or Doctorate of Dental Medicine at time of hire.
c. Licensed/License Eligible to Practice Dentistry in the State of Illinois
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
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