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Senior Call Center Representative Jobs in Springfield, IL

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Job Title Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures ...

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in ...

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

USD $17.14/Hr. USD $26.56/Hr. Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Min USD $17.14/Hr. Max USD $26.56/Hr. Overview Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in ...

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Senior Call Center Representative information

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How much do senior call center representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for senior call center representative in Springfield, IL is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Springfield, IL?

The most popular types of Call Center Representative jobs in Springfield, IL are:

What are popular job titles related to Senior Call Center Representative jobs in Springfield, IL?

For Senior Call Center Representative jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Springfield, IL look for?

The top searched job categories for Senior Call Center Representative jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Senior Call Center Representative jobs?

Cities near Springfield, IL with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,568 per year, or $22.9 per hour.

Claims Call Centre Representative

Zurich NA

Springfield, IL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Zurich North America rating

8.5

Company rating: 8.5 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

109th of 313 rated insurance

Job description

Claims Call Centre Representative

135927

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remotely from your home office. This role offers in-depth training that covers everything you’ll need to get started.

Responsibilities include:

  • Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.

  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.

  • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.

  • Provide feedback and recommendations to the team to improve the quality of customer care.

  • Follow procedures to ensure adherence to the company’s risk and compliance policies.

Highlights:

  • Available shifts start between 8:30 am to 10:00 am (Central Standard Time)

  • Work remotely (100%)

  • Annual Merit Increase & Bonus Opportunity

  • Amazing PTO

  • 401K Match

  • Career mobility

  • Medical, Vision & Dental

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Clerical Support area

  • OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

  • AND

  • 6 months or more of customer service experience

  • Data entry experience

Work from home office requirements:

  • Designated workspace free from noise and other distractions

  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

  • 6 months or more of call center experience

  • Strong data entry skills and the ability to type 32 WPM or more

  • Demonstrated proficiency in Windows based operating systems and Microsoft office

  • Ability to navigate multiple computer screens and browsers quickly and accurately

  • Strong comprehension skills, professional demeanor

  • Solid oral & written communication skills

  • Demonstrated strong attention to detail and solid problem-solving skills

  • Insurance knowledge preferred

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $17.79 - $21.64, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here (https://www.zurichna.com/careers/benefits) .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE

EOE Disability / Veterans

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