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Full Time Walmart Call Center Jobs in Springfield, IL

Walmart

Auto Care Center Team Associate

Springfield, IL · On-site

$15 - $28/hr

Employment Type: Full-Time Available shifts: Mid-Shift, Closing Location Walmart Supercenter #1602 3401 FREEDOM DR, SPRINGFIELD, IL, 62704, US Job Overview These Auto Care Center roles focus on the ...

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Job Type Full-time Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active ...

AMR

Full-Time Paramedic

Decatur, IL

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Full-Time Paramedic

Decatur, IL

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Full-Time Paramedic

Decatur, IL

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

Memorial Health

Food & Nutrition Expeditor

Springfield, IL · On-site

$16 - $23.64/hr

Overview * Full time * Evening shift, 2pm - 10:30pm * Every other weekend * 2 years in food service ... Facilitates communication with the room service call center staff and food production staff to ...

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Full Time Walmart Call Center information

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How much do full time walmart call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time walmart call center in Springfield, IL is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time Walmart call center representative?

To thrive as a Full Time Walmart Call Center Representative, you need strong customer service skills, problem-solving abilities, a high school diploma or equivalent, and familiarity with call center operations. Proficiency with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient support, customer satisfaction, and effective handling of a high volume of inquiries in a fast-paced environment.

Which positions at Walmart pay the most?

At Walmart, management roles such as Store Managers and District Managers typically have the highest salaries among store positions. Corporate roles like Regional or Divisional Directors also tend to offer higher pay, often supplemented with bonuses and benefits. These positions usually require extensive experience and leadership skills.

What is the difference between Full Time Walmart Call Center vs Full Time Amazon Customer Service Representative?

AspectFull Time Walmart Call CenterFull Time Amazon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting within Walmart facilities or remoteCall center setting, often remote or warehouse-based
Employer & Industry UsageWalmart retail and customer service industryAmazon e-commerce and logistics industry
Common Search & ComparisonYesYes

Both roles involve handling customer inquiries via phone or chat, requiring similar credentials and work environments. The main difference lies in the employer and industry focus: Walmart's call center supports retail customers, while Amazon's customer service representatives assist e-commerce clients. Both positions are popular choices for those seeking full-time customer service roles in large corporations.

What are the typical challenges faced by associates in a full-time Walmart call center role?

Associates in a full-time Walmart call center often manage high call volumes and encounter a wide range of customer inquiries, from order issues to product information and returns. One common challenge is maintaining a positive and patient demeanor, especially when handling upset or frustrated customers. Team members are expected to multitask efficiently, using various software systems while ensuring each customer receives accurate and timely assistance. Effective communication and adaptability are essential, and support is usually available from supervisors or experienced colleagues to help navigate complex situations.

What is a full time Walmart call center?

A Full Time Walmart Call Center job involves providing customer service and support over the phone or through online channels for Walmart customers. Employees assist with inquiries about orders, store locations, product availability, returns, and other Walmart services. Working full time generally means a standard 40-hour work week, and the role may require working evenings, weekends, or holidays. Strong communication skills and problem-solving abilities are important in this position.
What are popular job titles related to Full Time Walmart Call Center jobs in Springfield, IL? For Full Time Walmart Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Full Time Walmart Call Center jobs in Springfield, IL look for? The top searched job categories for Full Time Walmart Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Full Time Walmart Call Center jobs? Cities near Springfield, IL with the most Full Time Walmart Call Center job openings:
Full Time Walmart Call Center jobs near you
Infographic showing various Full Time Walmart Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,552 per year, or $16.6 per hour.

Call Center Advocate

Dick Van Dyke Appliance World

Springfield, IL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Vision insurance
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts

Now Hiring: Call Center Advocate (On‑Site Position)
This is NOT a remote position
Call Center Advocate Schedule
·         Monday–Friday: 8:00 AM – 5:00 PM (Meal Break 1hr)
·         Every other Saturday: 8:00 AM – 4:00 PM (Meal Break 30 min)
·         Closed Sundays
Call Center Advocate Job Type: Full-Time
 Call Center Advocate Pay Structure: $18.00–$19.00 per hour (based on experience)
Call Center Advocate Position Overview
We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.
The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed.
Even with limited experience, we will train the right person!
Call Center Advocate Key Responsibilities
·         Manage a high volume of incoming calls
·         Build strong trusting relationships with customer accounts through open and interactive communication
·         Provide accurate and complete information using appropriate tools and resources
·         Handle customer complaints, identify solutions, and follow up to ensure resolution
·         Accurately document customer interactions, update accounts, and maintain records
·         Follow all communication procedures, guidelines, and company policies
Call Center Advocate Required Skills & Qualifications
·         Strong phone etiquette and active listening skills
·         Customer-focused mindset with the ability to adapt to different personalities
·         Excellent verbal and written communication skills
·         Ability to multi-task, prioritize, and manage time effectively
·         Basic computer skills
·         Accurate data entry skills
·         High school diploma or equivalent
·         Valid driver’s license
 
Call Center Advocate Benefits Available At 90 Days
·         401(k) with profit sharing
·         One week of paid time off
·         One paid personal day every 90 days (up to four per year)
·         Health insurance
·         Dental insurance
·         Vision insurance
·         Free life insurance
·         Flex Spending Account or (FSA)/ Health savings account (HSA)
·         90-day performance evaluation with opportunity for a pay increase