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Work From Home Call Center Customer Service Jobs in Springfield, IL

AO Globe Life

Entry-Level (WFH)

Springfield, IL · On-site +1

$43K - $52K/yr

Enjoy the freedom of working from home or even while traveling-our fully remote positions allow you ... Passionate Changemakers: You're driven to improve lives through exceptional service and impactful ...

AO Globe Life

Entry-Level (WFH)

Springfield, IL · On-site +1

$43K - $52K/yr

Enjoy the freedom of working from home or even while traveling-our fully remote positions allow you ... Passionate Changemakers: You're driven to improve lives through exceptional service and impactful ...

AO Globe Life

Entry-Level (WFH)

Springfield, IL · On-site +1

$43K - $52K/yr

Enjoy the freedom of working from home or even while traveling-our fully remote positions allow you ... Passionate Changemakers: You're driven to improve lives through exceptional service and impactful ...

AO Globe Life

Entry-Level (WFH)

Springfield, IL · On-site +1

$43K - $52K/yr

Enjoy the freedom of working from home or even while traveling-our fully remote positions allow you ... Passionate Changemakers: You're driven to improve lives through exceptional service and impactful ...

AO Globe Life

Entry-Level (WFH)

Springfield, IL · On-site +1

$43K - $52K/yr

Enjoy the freedom of working from home or even while traveling-our fully remote positions allow you ... Passionate Changemakers: You're driven to improve lives through exceptional service and impactful ...

HMG Careers

Work From Home Sales Specialist

Pawnee, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Latham, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Lincoln, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Buffalo, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Berlin, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Franklin, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Palmer, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Harvel, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Work From Home Call Center Customer Service information

See Springfield, IL salary details

$10

$17

$26

How much do work from home call center customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for work from home call center customer service in Springfield, IL is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.04 per hour, depending on experience, location, and employer.

What is a work from home call center customer service job?

Work from home call center customer service jobs involve assisting customers over the phone, via chat, or through email without having to work from a physical office. Employees in these roles handle inquiries, resolve issues, and provide information about products or services from the comfort of their homes. These jobs require strong communication skills, a reliable internet connection, and often basic computer proficiency. Many companies offer flexible schedules and provide necessary training and support remotely.

What are the key skills and qualifications needed to thrive as a work from home call center customer service representative?

To thrive as a Work From Home Call Center Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and remote collaboration tools is often required. Patience, active listening, and self-motivation are essential soft skills for effectively handling customer inquiries and working independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

How do remote call center customer service representatives stay connected with their team while working from home?

Remote call center customer service representatives typically stay connected with their team through regular virtual meetings, instant messaging platforms, and shared dashboards. Supervisors often hold daily or weekly check-ins to address questions, provide updates, and maintain team morale. Collaboration tools like Slack, Microsoft Teams, or Zoom help facilitate real-time communication, making it easy to ask for help or share feedback. This virtual structure ensures that employees feel supported and aligned with company goals, even while working independently from home.

What is the difference between Work From Home Call Center Customer Service vs Work From Home Technical Support Specialist?

AspectWork From Home Call Center Customer ServiceWork From Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often required
Work EnvironmentCall center software, headset, computer at homeRemote troubleshooting tools, technical software, computer
Industry UsageCustomer service across various industriesTechnology, software, hardware support
Common Search IntentCustomer service jobs, remote call center rolesTechnical support jobs, remote IT support

While both roles involve remote work and customer interaction, Work From Home Call Center Customer Service focuses on general customer support and service inquiries, whereas Work From Home Technical Support Specialists handle technical issues and troubleshooting. The latter typically requires technical knowledge or certifications, making it more specialized.

What are popular job titles related to Work From Home Call Center Customer Service jobs in Springfield, IL?

For Work From Home Call Center Customer Service jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Center Customer Service jobs in Springfield, IL look for?

The top searched job categories for Work From Home Call Center Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Work From Home Call Center Customer Service jobs?

Cities near Springfield, IL with the most Work From Home Call Center Customer Service job openings:

Work From Home Call Center Customer Service jobs near you
Infographic showing various Work From Home Call Center Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,214 per year, or $17.9 per hour.

Spanish Bilingual Remote Customer Service Representative

Springfield, IL • Remote

VIMO INC.
See more jobs at VIMO INC.external

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities   

  • Inbound/Outbound Calls 

  • Deliver the highest level of customer service experience consistently 

  • Manage customer accounts and provide technical support 

  • Application Data Entry 

  • Online chat inquiries as assigned 

  • Interpret and follow defined procedures and policies 

  • Creative problem-solving skills 

  • Flexibility and adaptability to changing projects and updates  

  • Time and task management (multitasking and task prioritization) 

  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams  

  • Adhere to regulated guidelines for communications via all channels 

Qualifications  

  • Moderate to Advanced computer skills  

  • High level of comfort learning new technology 

  • High level of professionalism 

  • Excellent verbal and written communication skills 

  • Comfortable working from home 

  • Self-motivated and success-driven 

What We Offer  

  • Paid Training 

  • Full-Time, Seasonal role 

  • Performance and attendance-based incentives, in addition to the base pay 

  • The convenience of working from home 

  • Collaborative and supportive team environment   

  • 401K Match  

  • Individual Coverage HRA (ICHRA) 

  • Paid time off (PTO) 

Preferred Experience (not required)  

  • Previous experience in customer support or technical support role  

  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act  

  • Previous experience in a Call Center  

  • Familiarity with CRM systems and practices  

  • Spanish Bilingual, a plus

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