ZipRecruiter

Log In

1

Call Center Jobs in Springfield, IL (NOW HIRING)

CAI

Customer Service Delivery Leader

Springfield, IL · On-site

Monitor daily call center operations across all channels (phone, chat, email) to ensure adherence to handling protocols, quality standards, and SLA commitments * Serve as the primary escalation point ...

CAI

Senior Customer Service Representative

Springfield, IL · On-site

$19 - $26.25/hr

Identify recurring caller trends and surface insights to the Call Center Manager for process improvement and FAQ development * Maintain current knowledge programs, policies, enrollment processes, and ...

INB, N.A.

Teller Trainer

Springfield, IL · On-site

$40K/yr

Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a locally owned ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Description: Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a locally owned ...

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Job Type Full-time Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Jobs in Springfield, IL

Call Center information

See Springfield, IL salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, IL? The most popular types of Call Center jobs in Springfield, IL are:
What are popular job titles related to Call Center jobs in Springfield, IL? For Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Springfield, IL look for? The top searched job categories for Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Call Center jobs? Cities near Springfield, IL with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Springfield, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 76% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.
Claims Call Center Representative (Remote)

Claims Call Center Representative (Remote)

Zurich Insurance Company Ltd.

Springfield, IL • On-site

$17.79 - $21.64/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in early August 2026. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you’ll need to get started.

***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.***

Your Day to Day Responsibilities:

  • Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
  • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
  • Provide feedback and recommendations to the team to improve the quality of customer care.
  • Follow procedures to ensure adherence to the company’s risk and compliance policies.

Highlights:

  • 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
  • The position is fully remote, including training
  • Annual Merit Increase & Bonus Opportunity
  • Opportunity Potential for Overtime Pay
  • Amazing PTO
  • 401K Match
  • Career mobility
  • Medical, Vision & Dental

Basic Qualifications: 

  • High School Diploma or Equivalent
  • +6 months Customer Service experience
  • Data entry experience

Work from home office requirements:

  • Designated workspace free from noise and other distractions
  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications: 

  • 6 months call center experience
  • Strong data entry skills and the ability to type 32 WPM or more
  • Demonstrated proficiency in Windows based operating systems and Microsoft office
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Strong comprehension skills, professional demeanor
  • Solid oral & written communication skills
  • Demonstrated strong attention to detail and solid problem-solving skills 
  • Insurance knowledge preferred

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

 

The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $17.79-$21.64, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Illinois Virtual Office, AM - Arizona Virtual Office, AM - Arkansas Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - Iowa Virtual Office, AM - Kansas Virtual Office, AM - Michigan Virtual Office, AM - Minnesota Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - North Dakota Virtual Office, AM - Oklahoma Virtual Office, AM - Oregon Virtual Office, AM - South Dakota Virtual Office, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office, AM - Wyoming Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE 

Apply