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Call Center Jobs in Moline, IL (NOW HIRING)

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Call Center IT Technician Department: Call Center Employment Type: Full Time Location: Milan, IL (4905) Reporting To: Adam Lorenz Compensation: $16.50 - $17.50 / hour Description As a Call Center ...

Group O

Call Center IT Technician

Milan, IL · On-site

Group O is seeking a Call Center IT Technician to support their customer service operations. The role involves troubleshooting hardware and software issues, maintaining network connectivity, and ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

As a Call Center IT Technician, you will troubleshoot hardware and software issues, maintain network connectivity, and ensure all systems are functioning optimally to support our customer service ...

Collabera

HR Benefit Representative

Moline, IL · On-site

Standard call center hours are Monday-Friday, 8:00 am - 4:30 pm. Occasionally may have to cover a late shift (every 7th or 8th week) from 8:30 am - 5:00 pm. Overtime is rare, but may have the need ...

Summit BHC

Intake Coord

Bettendorf, IA · On-site

$16.25 - $22/hr

Provides additional coverage for the Call Center Team - e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre ...

Collabera

Customer Service Representative

Milan, IL · On-site

$15.25 - $20.75/hr

Industry Manufacturing Work Location East Milan IL 61264 Job Title Customer Service Representative Duration 3 Years (Strong possibility of extension) This person will be working in a call center ...

AMBA

Account Development Specialist

Davenport, IA

Have experience in a call center, customer service, or inside sales environment * Are comfortable balancing service conversations with sales opportunities * Can work within established processes ...

AMBA

Account Development Specialist

Davenport, IA · On-site

$18/hr

Have experience in a call center, customer service, or inside sales environment * Are comfortable balancing service conversations with sales opportunities * Can work within established processes ...

AMBA

Account Development Specialist

Davenport, IA · On-site

$18/hr

Have experience in a call center, customer service, or inside sales environment * Are comfortable balancing service conversations with sales opportunities * Can work within established processes ...

Pitch Health Solutions LLC

Transfer Agent

Moline, IL · On-site +1

$25/hr

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

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All JobsCall Center JobsCall Center Jobs in Moline, IL

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How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Moline, IL is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.36 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Moline, IL?

The most popular types of Call Center jobs in Moline, IL are:

What are popular job titles related to Call Center jobs in Moline, IL?

For Call Center jobs in Moline, IL, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Moline, IL look for?

The top searched job categories for Call Center jobs in Moline, IL are:

What cities near Moline, IL are hiring for Call Center jobs?

Cities near Moline, IL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Moline, IL as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,656 per year, or $16.2 per hour.

Call Center IT Technician

Group O

Milan, IL • On-site

$16.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Group O rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Call Center IT Technician
Department: Call Center
Employment Type: Full Time
Location: Milan, IL (4905)
Reporting To: Adam Lorenz
Compensation: $16.50 - $17.50 / hour
Description
As a Call Center IT Technician, you will troubleshoot hardware and software issues, maintain network connectivity, and ensure all systems are functioning optimally to support our customer service operations. This individual also ensures that the problems are resolved in a timely manner and prepares and executes outbound calling campaigns.
The ideal candidate will be resourceful, initiative-taking, and dedicated to ensuring the smooth operation of the call center's IT infrastructure, contributing to the overall efficiency and effectiveness of the customer service operations.
Key Responsibilities
Essential Functions:
  • Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
  • Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
  • Onboard new call center agents, manage agent credential lockouts and resets.
  • Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
  • Manage Call Center headset inventory and equipment inventory.
  • Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
  • Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
  • Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
  • Administer Call Center ACD system configuration.
  • Assist in the delivery of training sessions for call center staff on new systems and technologies.

Job Qualifications
Education/Certifications:
  • High School Diploma

Experience:
  • Experience with telephony systems and call center software.

Preferred Experience:
  • Experience as an IT Technician, preferably in a call center or similar environment.

Skills and Qualifications:
  • Strong knowledge of computer hardware, software, and network systems.
  • Excellent critical thinking skills and the ability to troubleshoot complex technical issues.
  • Effective communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently as well as part of a team in a demanding environment.
  • Able to work extended hours and work in a stressful environment.

Physical Requirements : N/A
Benefits
  • Medical, Dental, Vision, and Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • 401(k) Plan with Company Match
  • Generous Paid Time Off
  • 10.5 Paid Holidays
  • Career Development Opportunities

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