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Call Center Manager Jobs in Moline, IL (NOW HIRING)

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Manage Call Center headset inventory and equipment inventory. * Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure. * Ensure data ...

Group O

Call Center IT Technician

Milan, IL · On-site

... manage agent credential lockouts and resets. • Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Onboard new call center agents, manage agent credential lockouts and resets. * Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for ...

Kunes Auto Group

BDC Manager

East Moline, IL · On-site

$72K - $120K/yr

Description BDC Manager Drive Results. Own Your Pipeline. Get Paid for Performance. Kunes Auto ... Excellent role for someone with prior BDC, Car Sales or Call Center experience. What You'll Own

Delavan Holdings

BDC Manager

East Moline, IL · On-site

Job Type Full-time Description BDC Manager Drive Results. Own Your Pipeline. Get Paid for ... Excellent role for someone with prior BDC, Car Sales or Call Center experience. What You'll Own

Kunes Auto

BDC Manager

East Moline, IL · On-site

$72K - $120K/yr

BDC Manager Drive Results. Own Your Pipeline. Get Paid for Performance. Kunes Auto Group has 40 ... Excellent role for someone with prior BDC, Car Sales or Call Center experience. What You'll Own

Kunes Auto Group

BDC Manager

East Moline, IL

$72K - $120K/yr

Description BDC Manager Drive Results. Own Your Pipeline. Get Paid for Performance. Kunes Auto ... Excellent role for someone with prior BDC, Car Sales or Call Center experience. What You'll Own

Collabera

HR Benefit Representative

Moline, IL

High school diploma with a combination of 2-3 years of call center and/or HR benefits experience required. A 2- or 4-year degree is preferred, so manager will consider candidates with less experience ...

Allied Universal

GSOC Operator

Moline, IL · On-site

$27.50/hr

As a Global Security Operations Center (GSOC) Operator, you will use open source material to find ... You will create detailed reports of incidents using internal incident management reporting systems ...

Allied Universal

GSOC Operator

Moline, IL · On-site

$27.50/hr

As a Global Security Operations Center (GSOC) Operator, you will use open source material to find ... You will create detailed reports of incidents using internal incident management reporting systems ...

Collabera

Customer Service Representative

Milan, IL

$15.25 - $20.75/hr

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... call center environment taking 40-50 calls per day from dealers. Responsible for tracking and ...

R3 Roofing & Exteriors

HVAC CSR / Dispatcher

Davenport, IA · On-site

$16.25 - $20.25/hr

Provide reporting and assist management in improving dispatch and call center efficiency. Key Performance Indicators (KPIs): * Book at least 85% of inbound leads * Maintain a missed call rate under ...

AMBA

Account Development Specialist

Davenport, IA

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Davenport, IA · On-site

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Davenport, IA · On-site

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

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Call Center Manager information

See Moline, IL salary details

$26.6K

$57.7K

$98.9K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Moline, IL is $57,664.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Moline, IL?

The most popular types of Call Center jobs in Moline, IL are:

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For Call Center Manager jobs in Moline, IL, the most frequently searched job titles are:

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What cities near Moline, IL are hiring for Call Center Manager jobs?

Cities near Moline, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Moline, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,664 per year, or $27.7 per hour.

Call Center IT Technician

Group O

Milan, IL • On-site

$16.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Group O rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Call Center IT Technician
Department: Call Center
Employment Type: Full Time
Location: Milan, IL (4905)
Reporting To: Adam Lorenz
Compensation: $16.50 - $17.50 / hour
Description
As a Call Center IT Technician, you will troubleshoot hardware and software issues, maintain network connectivity, and ensure all systems are functioning optimally to support our customer service operations. This individual also ensures that the problems are resolved in a timely manner and prepares and executes outbound calling campaigns.
The ideal candidate will be resourceful, initiative-taking, and dedicated to ensuring the smooth operation of the call center's IT infrastructure, contributing to the overall efficiency and effectiveness of the customer service operations.
Key Responsibilities
Essential Functions:
  • Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
  • Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
  • Onboard new call center agents, manage agent credential lockouts and resets.
  • Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
  • Manage Call Center headset inventory and equipment inventory.
  • Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
  • Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
  • Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
  • Administer Call Center ACD system configuration.
  • Assist in the delivery of training sessions for call center staff on new systems and technologies.

Job Qualifications
Education/Certifications:
  • High School Diploma

Experience:
  • Experience with telephony systems and call center software.

Preferred Experience:
  • Experience as an IT Technician, preferably in a call center or similar environment.

Skills and Qualifications:
  • Strong knowledge of computer hardware, software, and network systems.
  • Excellent critical thinking skills and the ability to troubleshoot complex technical issues.
  • Effective communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently as well as part of a team in a demanding environment.
  • Able to work extended hours and work in a stressful environment.

Physical Requirements : N/A
Benefits
  • Medical, Dental, Vision, and Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • 401(k) Plan with Company Match
  • Generous Paid Time Off
  • 10.5 Paid Holidays
  • Career Development Opportunities

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