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Full Time Call Center Jobs in Springfield, IL (NOW HIRING)

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Job Type Full-time Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active ...

INB, N.A.

Teller Trainer

Springfield, IL

$40K/yr

Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Springfield, IL

Full Time Call Center information

See Springfield, IL salary details

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How much do full time call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for full time call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Springfield, IL?

The most popular types of Call Center jobs in Springfield, IL are:

What are popular job titles related to Full Time Call Center jobs in Springfield, IL?

For Full Time Call Center jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Springfield, IL look for?

The top searched job categories for Full Time Call Center jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Full Time Call Center jobs?

Cities near Springfield, IL with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Call Center

Memorial Health

Springfield, IL

$17.14 - $26.56/hr

Full-time

Re-posted 12 days ago

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

417th of 894 rated healthcare providers

Job description

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview

Position Summary:

Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

High School or GED equivalent required.

Experience:

  • One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
  • Previous experience as a collector is highly desirable.

Other Knowledge/Skills/Abilities:

  • Experience with Microsoft Office products such as Word and Excel preferred.
  • Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
  • Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
  • Ability to multi-task while working on multiple responsibilities simultaneously.
  • Ability to work successful with internal customers and external customers.
  • Highly-developed critical thinking and problem solving-ability to work through complex situations.
  • Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
  • Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.
Responsibilities

Principal Duties & Responsibilities:

  • Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources.
  • Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt.
  • Assists patients with Financial Assistance applications and bank loans in a timely manner.
  • Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc.
  • Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters.
  • Responds to all mail inquiries or requests in a timely manner.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Sets up and reviews terms accounts according to policy and procedure.
  • Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options.
  • Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations.
  • Receives reviews and prepares accounts for bankruptcy purposes.
  • Monitors estates and files appropriate paper work when needed.
  • Reviews settlement offers and approves as appropriate.
  • Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership.
  • Prepares and monitors monthly contract account.
  • Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts.
  • Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts.
  • Processes and track all payroll deduct activity
  • Processes credit card transaction payments on accounts.
  • Performs other related work as required or requested.
    • Employment Type: FULL_TIME

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