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Full Time Call Center Jobs in Springfield, IL (NOW HIRING)

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Job Type Full-time Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Full-Time Paramedic

Decatur, IL · On-site

$79K - $82K/yr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Springfield, IL

Full Time Call Center information

See Springfield, IL salary details

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How much do full time call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.
What are the most commonly searched types of Call Center jobs in Springfield, IL? The most popular types of Call Center jobs in Springfield, IL are:
What are popular job titles related to Full Time Call Center jobs in Springfield, IL? For Full Time Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center jobs in Springfield, IL look for? The top searched job categories for Full Time Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Full Time Call Center jobs? Cities near Springfield, IL with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Call Center Advocate

Dick Van Dyke Appliance World

Springfield, IL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Vision insurance
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts

Now Hiring: Call Center Advocate (On‑Site Position)
This is NOT a remote position
Call Center Advocate Schedule
·         Monday–Friday: 8:00 AM – 5:00 PM (Meal Break 1hr)
·         Every other Saturday: 8:00 AM – 4:00 PM (Meal Break 30 min)
·         Closed Sundays
Call Center Advocate Job Type: Full-Time
 Call Center Advocate Pay Structure: $18.00–$19.00 per hour (based on experience)
Call Center Advocate Position Overview
We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.
The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed.
Even with limited experience, we will train the right person!
Call Center Advocate Key Responsibilities
·         Manage a high volume of incoming calls
·         Build strong trusting relationships with customer accounts through open and interactive communication
·         Provide accurate and complete information using appropriate tools and resources
·         Handle customer complaints, identify solutions, and follow up to ensure resolution
·         Accurately document customer interactions, update accounts, and maintain records
·         Follow all communication procedures, guidelines, and company policies
Call Center Advocate Required Skills & Qualifications
·         Strong phone etiquette and active listening skills
·         Customer-focused mindset with the ability to adapt to different personalities
·         Excellent verbal and written communication skills
·         Ability to multi-task, prioritize, and manage time effectively
·         Basic computer skills
·         Accurate data entry skills
·         High school diploma or equivalent
·         Valid driver’s license
 
Call Center Advocate Benefits Available At 90 Days
·         401(k) with profit sharing
·         One week of paid time off
·         One paid personal day every 90 days (up to four per year)
·         Health insurance
·         Dental insurance
·         Vision insurance
·         Free life insurance
·         Flex Spending Account or (FSA)/ Health savings account (HSA)
·         90-day performance evaluation with opportunity for a pay increase