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Call Center Manager Jobs in Springfield, IL (NOW HIRING)

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in ...

Kedrion S.p.A.

Center Manager

Springfield, IL · On-site

Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance - ensuring operations run ...

Trsil

Member Services Representative

Springfield, IL

$48K - $76K/yr

Under the supervision of the Call Center Manager, the Member Services Representative is accountable for receiving inquiries by telephone from members, annuitants and others regarding TRS benefits.

INB, N.A.

Teller Trainer

Springfield, IL

$40K/yr

Track and report trainee progress to management. * Identify training gaps, solve performance issues, and recommend improvements. * Stay current on policies, procedures, and regulations. * Support a ...

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Track and report trainee progress to management. * Identify training gaps, solve performance issues, and recommend improvements. * Stay current on policies, procedures, and regulations. * Support a ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Track and report trainee progress to management. * Identify training gaps, solve performance issues, and recommend improvements. * Stay current on policies, procedures, and regulations. * Support a ...

160 Driving Academy

Admissions Advisor

Springfield, IL · Remote

$18.75 - $25.25/hr

... sales, or call center environment preferred. * Strong communication skills with the ability to build rapport quickly. * Ability to work in a remote environment and manage time effectively.

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Call Center Manager information

See Springfield, IL salary details

$29.2K

$63.3K

$108.5K

How much do call center manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for call center manager in Springfield, IL is $63,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Springfield, IL? The most popular types of Call Center jobs in Springfield, IL are:
What job categories do people searching Call Center Manager jobs in Springfield, IL look for? The top searched job categories for Call Center Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Call Center Manager jobs? Cities near Springfield, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Call Center

Call Center

Memorial Health

Springfield, IL

$17.14 - $26.56/hr

Full-time

Posted 5 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers

Job description

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview

Position Summary:

Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

High School or GED equivalent required.

Experience:

  • One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
  • Previous experience as a collector is highly desirable.

Other Knowledge/Skills/Abilities:

  • Experience with Microsoft Office products such as Word and Excel preferred.
  • Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
  • Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
  • Ability to multi-task while working on multiple responsibilities simultaneously.
  • Ability to work successful with internal customers and external customers.
  • Highly-developed critical thinking and problem solving-ability to work through complex situations.
  • Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
  • Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.
Responsibilities

Principal Duties & Responsibilities:

  • Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources.
  • Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt.
  • Assists patients with Financial Assistance applications and bank loans in a timely manner.
  • Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc.
  • Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters.
  • Responds to all mail inquiries or requests in a timely manner.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Sets up and reviews terms accounts according to policy and procedure.
  • Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options.
  • Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations.
  • Receives reviews and prepares accounts for bankruptcy purposes.
  • Monitors estates and files appropriate paper work when needed.
  • Reviews settlement offers and approves as appropriate.
  • Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership.
  • Prepares and monitors monthly contract account.
  • Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts.
  • Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts.
  • Processes and track all payroll deduct activity
  • Processes credit card transaction payments on accounts.
  • Performs other related work as required or requested.
    • Employment Type: FULL_TIME

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