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Call Center Manager Jobs in Springfield, IL (NOW HIRING)

Kedrion S.p.A.

Center Manager

Springfield, IL · On-site

Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance - ensuring operations run ...

CAI

Senior Customer Service Representative

Springfield, IL · On-site

$19 - $26.25/hr

Identify recurring caller trends and surface insights to the Call Center Manager for process improvement and FAQ development * Maintain current knowledge programs, policies, enrollment processes, and ...

CAI

Customer Service Delivery Leader

Springfield, IL · On-site

We are looking for a Customer Service Manager responsible for the day-to-day leadership, performance, and operational integrity of the CAI Call Center. This role serves as the primary point of ...

INB, N.A.

Teller Trainer

Springfield, IL · On-site

$40K/yr

Track and report trainee progress to management. * Identify training gaps, solve performance issues, and recommend improvements. * Stay current on policies, procedures, and regulations. * Support a ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Track and report trainee progress to management. * Identify training gaps, solve performance issues, and recommend improvements. * Stay current on policies, procedures, and regulations. * Support a ...

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Track and report trainee progress to management. * Identify training gaps, solve performance issues, and recommend improvements. * Stay current on policies, procedures, and regulations. * Support a ...

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All JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, IL

Call Center Manager information

See Springfield, IL salary details

$29.2K

$63.3K

$108.5K

How much do call center manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for call center manager in Springfield, IL is $63,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Springfield, IL? The most popular types of Call Center jobs in Springfield, IL are:
What job categories do people searching Call Center Manager jobs in Springfield, IL look for? The top searched job categories for Call Center Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Call Center Manager jobs? Cities near Springfield, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 81% Full Time, 16% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,266 per year, or $30.4 per hour.

Center Manager

Kedrion S.p.A.

Springfield, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Posting Start Date: 5/29/26
State/Province: Illinois
Job Location: Springfield
Place of Employment: Onsite
Contract Duration:
Hiring Pay Range Min: 79,200.00
Hiring Pay Range Max: 118,200.00
Center Manager
KEDPLASMA is a subsidiary of Kedrion Biopharma Inc. KEDPLASMA specializes in the collection and procurement of high-quality plasma that is processed into plasma-based therapies. Kedrion Biopharma Inc. is an international company specializing in the collection and fractionation of blood plasma to produce and distribute plasma-derived therapeutic products. Our therapies help treat and prevent serious diseases, including Hemophilia, Primary Immune System Deficiencies, and Rh-Sensitization.
Job Summary
Step into a leadership role where business success meets life-saving work.
Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance - ensuring operations run smoothly, maintaining strict compliance with safety and regulatory standards, driving business results, and fostering a positive donor and staff experience. Your work will directly support the creation of life-saving plasma-derived therapies for patients worldwide.
What you'll do
  • Oversee all aspects of daily center operations, including quality, compliance, staffing, donor experience, and financial performance.
  • Achieve business targets for collection volumes, cost efficiency, inventory management, donor retention, and profitability.
  • Manage recruitment, hiring, onboarding, performance evaluations, training, and career development for center staff.
  • Ensure compliance with FDA, CLIA, cGMP, SOPs, and other regulatory requirements.
  • Lead, develop, and coach staff to meet performance standards and achieve operational goals.
  • Maintain accurate and compliant documentation, including personnel records, donor information, and regulatory reports.
  • Oversee equipment maintenance, calibration, and timely repairs; respond to freezer alarms and address any product quality risks.
  • Monitor inventory levels for supplies and medical consumables, ensuring proper organization, storage, and replenishment.
  • Develop staff schedules to ensure optimal coverage during operating hours and minimal donor wait times.
  • Manage financial aspects of the center, including budgeting, payroll, donor fees, and cost control.
  • Address donor and customer concerns professionally to ensure a positive donation experience.
  • Partner with marketing and community outreach to grow the donor base and increase retention.
  • Lead risk management activities, investigate incidents, and implement corrective actions as needed.
  • Conduct regular staff meetings to review operational updates, training needs, and process improvements.
  • Maintain a safe, clean, and welcoming environment for both donors and staff.
  • Ensure timely shipping of plasma units and samples in accordance with SOPs and corporate logistics guidelines.

Qualifications and need-to-know
  • Bachelor's degree, preferably in Healthcare, Life Sciences, or Business Administration.
  • Minimum of 3 years' management experience, preferably in a plasma/blood collection center or another regulated environment.
  • Knowledge of plasma operations, business processes, and regulatory requirements (FDA, CLIA, cGMP) preferred.
  • Experience in managing profit and loss and operational performance metrics.
  • Strong leadership, communication, and organizational skills.
  • Proficiency with Microsoft Office Suite, data entry, and recordkeeping systems.
  • Ability to travel up to 15% to other centers or corporate locations (including overnight travel).

Employment eligibility verification will be required at the time of hire. This position does not offer visa sponsorship now or in the future.
Kedrion Biopharma Inc. is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment terms, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary ranges are determined based on relevant experience, education, and certifications.
If you require assistance with your employment application or need reasonable accommodations to perform job duties, please contact our Talent Acquisition team at kedtalent@kedrion.com.
Employee Benefits: At Kedrion Biopharma Inc., we believe in taking care of our people. Our benefits package is designed to support your health, happiness, and future, including:
  • Health & Wellness - Full medical, dental, and vision coverage
  • Financial Security - Life insurance, AD&D, and retirement savings plans
  • Work-Life Balance - Paid time off, sick leave, and paid holidays
  • Career Growth - Training programs and development opportunities
  • Extra Perks - Employee discounts, wellness initiatives, and more!

For specific inquiries please reach out to us
Kedrion Biopharma Inc. participates in E-Verify and provides the federal government with Form I-9 information to confirm employment authorization. For more information, please contact the Department of Homeland Security.

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