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Full Time Call Center Jobs in Springfield, IL (NOW HIRING)

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Physician-Electrophysiologist (EP)

Springfield, IL

$350K - $396K/yr

Platinum research site and Center of Training for Boston Scientific. EPIC EMR 5 EP providers, 16 ... call schedule that promotes work/life balance Generous vacation schedule that aligns with incoming ...

Elara Caring

People Partner

Springfield, IL · Hybrid

$75K - $80K/yr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Tuition reimbursement for full-time staff and continuing education opportunities for all employees ...

Elara Caring

People Partner

Springfield, IL · Hybrid

$75K - $80K/yr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Tuition reimbursement for full-time staff and continuing education opportunities for all employees ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Springfield, IL

Full Time Call Center information

See Springfield, IL salary details

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How much do full time call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.
What are the most commonly searched types of Call Center jobs in Springfield, IL? The most popular types of Call Center jobs in Springfield, IL are:
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What cities near Springfield, IL are hiring for Full Time Call Center jobs? Cities near Springfield, IL with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Electronic Technician III

Memorial Health

Springfield, IL • On-site

$31.51 - $48.83/hr

Full-time

Posted 4 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

MinUSD $31.51/Hr.MaxUSD $48.83/Hr.Overview

Provides electronic maintenance to all areas of Memorial Health System as assigned.  Insures that work is completed per established policies/procedures, work order specifications and appropriate codes.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

        Associate's Degree in Electronics, Electronics/Electrical Certification/License, or completion of an apprenticeship program or 10 years of experience required.

Licensure/Certification/Registry:

        Must possess valid Illinois driver's license and must be deemed as an acceptable driver in accordance with the MHS Fleet Safety Policy (five year MVR will be required).

Experience:

        Four years experience with electronic equipment repair required.

Other Knowledge/Skills/Abilities:

        Demonstrated ability to read, understand and apply technical information from technical manuals and schematics pertaining to the operation, repair and maintenance of equipment/apparatus.

        Demonstrated ability to read, understand and apply complex building codes such as NFPA and Joint Commission.

        Must apply color discrimination necessary to differentiate wire colors.

        Must possess routine hand tools used by an electronic technician.

        Knowledge of basic mechanical applications.

        Have basic computer knowledge.

        Ability to concentrate and pay close attention to detail for long periods of time

Responsibilities
  • Applies knowledge in the use, operation and application of typical test instruments including digital voltmeter, oscilloscope, function generator and various instruments necessary for the calibration, repair and troubleshooting of electronic equipment effectively and efficiently.
  • Applies knowledge in the operation and application of diagnostic equipment for digital control equipment on hospital computer systems.
  • Performs preventative maintenance and makes major repairs on electronic equipment effectively, efficiently, and per code and specification.
  • Repairs and installs present electronic systems and equipment as directed to include nursing call systems, intercom systems, paging, communication systems, and fire alarm systems. 
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Maintains current shop inventory of repair parts.
  • Follows all safety procedures/policies and maintains effective standards of cleanliness of the Medical Center and its equipment.
  • Knows thoroughly all hospital disaster codes and follows proper procedures immediately.
  • Interacts with patients and Medical Center personnel in a courteous, helpful, cooperative professional manner and follows Code of Conduct of Memorial Medical Center.
  • Maintains appropriate dress and appearance, projecting a positive image of the Medical Center.
  • Follow applicable codes; Infection Control, JCAHO, NFPA.
  • Coordinates assigned work to meet the needs of customers, patients and visitors and ensures customer satisfaction.
  • Demonstrates engagement by assisting with completing division goals.
  • Develops efficient and effective work practices that utilize time and material efficiently.
  • Performs other related work as required or requested.

    •  

    The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

    Employment Type: FULL_TIME

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