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Call Center Jobs in Springfield, IL (NOW HIRING)

INB, N.A.

Teller Trainer

Springfield, IL · On-site

$40K/yr

Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a locally owned ...

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

Description: Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a locally owned ...

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

Job Type Full-time Description Please note: This is an in-office position located in Springfield, Illinois About Us: At INB, your career is more than a job; it's a chance to make a difference. As a ...

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All JobsCall Center JobsCall Center Jobs in Springfield, IL

Call Center information

See Springfield, IL salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Springfield, IL? The most popular types of Call Center jobs in Springfield, IL are:
What are popular job titles related to Call Center jobs in Springfield, IL? For Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Springfield, IL look for? The top searched job categories for Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Call Center jobs? Cities near Springfield, IL with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Teller Trainer

INB, N.A.

Springfield, IL • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 22 days ago

Job description

Description

Please note: This is an in-office position located in Springfield, Illinois


About Us:
At INB, your career is more than a job; it's a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.


Position Summary:

The Retail Trainer supports the bank's mission by designing, delivering, and continuously improving training programs that strengthen employee skills, enhance customer service, and drive overall performance in retail banking. This role partners with leadership and subject matter experts to ensure employees are equipped with the knowledge, tools, and confidence needed to succeed in both transactional and relationship-focused environments while maintaining compliance with policies and regulations. 

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Key Responsibilities:

  • Promote the bank's mission, values, and goals.
     
  • Collaborate with leadership and subject matter experts to design and deliver training (sales, service, products, systems, compliance, fraud prevention, and soft skills).
     
  • Coordinate and conduct training for new and existing employees, ensuring ongoing development.
     
  • Track and report trainee progress to management.
     
  • Identify training gaps, solve performance issues, and recommend improvements.
     
  • Stay current on policies, procedures, and regulations.
     
  • Support a culture of compliance and strong customer experience.
     
  • Provide in-branch support when not facilitating training.

Required Skills & Competencies:

  • Deep understanding of Retail banking procedures, practices, processes, systems, technology, and culture to incorporate into training initiatives.
  • Excellent written, verbal, and communication skills for development and facilitation of training and mentoring with the ability to adapt to varying styles of learning.
  • Strong attention to detail, time management, and project management skills to be able to work independently and handle multiple priorities.
  • Ability to learn and use banking industry terminology appropriately.
  • Ability to remain flexible and adaptable in a rapid and changing environment and ability to work in various locations throughout our branch network.
  • A good workplace attendance record.
  • Ability to build rapport and relationships across business lines to achieve team success.
  • Ability to keep a high level of confidentiality and integrity and appropriately handle sensitive information.
  • Proficient in Microsoft programs. Comfortable adopting new technology and systems.

 Education and/or Experience

  • Minimum of 2 years of experience in a financial institution having performed as a teller, relationship banker, or assistant manager is preferred or a minimum of 2 years of experience in a field that provides the required knowledge, skills, competencies, and abilities with a demonstrated record of the ability to learn new systems quickly and mentor others on these systems in short order.  

Are you ready to make a difference and contribute to the ongoing success of INB? Apply now and be a driving force in transforming the way we approach training, ensuring an enhanced customer experience, and fostering a culture of innovation and excellence!


SCHEDULE: Monday thru Friday, Saturday rotation


Salary: 

  • $40,000.00 annually.

The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.


Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.


ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.


INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal

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