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Call Center Representative Jobs in Springfield, IL

INB National Association

Teller Trainer

Springfield, IL · On-site

$40K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the ...

INB, N.A.

Teller Trainer

Springfield, IL · On-site

$40K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the ...

Illinois National Bank

Teller Trainer

Springfield, IL · On-site

$40K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the ...

Lincare

Medical Equipment Setup, CSR

Springfield, IL · On-site

$15 - $20/hr

... call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned ... Cleans rental equipment when returned to the center, in accordance with policies and procedures

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All JobsCall Center Representative JobsCall Center Representative Jobs in Springfield, IL

Call Center Representative information

See Springfield, IL salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Call Center Supervisor

Heartland Credit Union IL

Springfield, IL • On-site

$20.80 - $31.20/hr

Full-time

Posted 7 days ago

Job description

Heartland Credit UnionHeartland Credit Union is seeking a qualified candidate to fill  the position of supervisor of the call center at one of its local branches in Springfield, IL.  Candidates should have prior supervisory and call center experience, as well as a desire to serve our members and the ability and passion to develop and motivate others.   Applicants must have exceptional communication skills, proficiency with technology, and a keen attention to detail.  Associates degree or equivalent, and two to three years experience supervising others - within a financial institution, preferred.   
Job Posted by ApplicantPro