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Call Center Representative Jobs in Springfield, IL

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Min USD $17.14/Hr. Max USD $26.56/Hr. Overview Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in ...

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

USD $17.14/Hr. USD $26.56/Hr. Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with ...

Trsil

Member Services Representative

Springfield, IL

$48K - $76K/yr

Under the supervision of the Call Center Manager, the Member Services Representative is accountable for receiving inquiries by telephone from members, annuitants and others regarding TRS benefits.

INB, N.A.

Teller Trainer

Springfield, IL · On-site

$40K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the ...

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Call Center Representative information

See Springfield, IL salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for call center representative in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Call Center Representative can potentially earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing income may involve gaining skills in sales, technical support, or using multiple platforms, and working for companies that offer performance-based bonuses or commissions.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

A Call Center Representative typically does not earn $4,000 a week without additional experience or bonuses. High-paying roles that can reach this level without a degree are rare and often involve specialized skills, sales commissions, or management positions in fields like sales, real estate, or certain trades. Most jobs offering such high weekly pay require significant experience, certifications, or entrepreneurial effort.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What do call center representatives do?

Call center representatives handle customer inquiries, provide information about products or services, and resolve issues over phone, email, or chat. They use communication skills and often work with customer management software to document interactions and ensure customer satisfaction.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Springfield, IL? The most popular types of Call Center Representative jobs in Springfield, IL are:
What job categories do people searching Call Center Representative jobs in Springfield, IL look for? The top searched job categories for Call Center Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Call Center Representative jobs? Cities near Springfield, IL with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.
Call Center

Call Center

Memorial Health

Springfield, IL

$17.14 - $26.56/hr

Full-time

Posted 8 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

454th of 890 rated healthcare providers

Job description

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview

Position Summary:

Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

High School or GED equivalent required.

Experience:

  • One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
  • Previous experience as a collector is highly desirable.

Other Knowledge/Skills/Abilities:

  • Experience with Microsoft Office products such as Word and Excel preferred.
  • Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
  • Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
  • Ability to multi-task while working on multiple responsibilities simultaneously.
  • Ability to work successful with internal customers and external customers.
  • Highly-developed critical thinking and problem solving-ability to work through complex situations.
  • Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
  • Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.
Responsibilities

Principal Duties & Responsibilities:

  • Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources.
  • Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt.
  • Assists patients with Financial Assistance applications and bank loans in a timely manner.
  • Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc.
  • Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters.
  • Responds to all mail inquiries or requests in a timely manner.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Sets up and reviews terms accounts according to policy and procedure.
  • Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options.
  • Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations.
  • Receives reviews and prepares accounts for bankruptcy purposes.
  • Monitors estates and files appropriate paper work when needed.
  • Reviews settlement offers and approves as appropriate.
  • Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership.
  • Prepares and monitors monthly contract account.
  • Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts.
  • Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts.
  • Processes and track all payroll deduct activity
  • Processes credit card transaction payments on accounts.
  • Performs other related work as required or requested.
    • Employment Type: FULL_TIME

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