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Call Center Representative Jobs in Springfield, IL

Help At Home

Contact Center Coordinator

Springfield, IL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases ... The physical demands described here are representative of those that must be met by an employee to ...

Sunbelt Rentals

Outside Sales Representative

Springfield, IL · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... your profit center specializes in. You will do this by developing your assigned territory ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Payers and insurance representatives * Internal departments and leadership * Ability to educate ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Payers and insurance representatives * Internal departments and leadership * Ability to educate ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Payers and insurance representatives * Internal departments and leadership * Ability to educate ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Payers and insurance representatives * Internal departments and leadership * Ability to educate ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Payers and insurance representatives * Internal departments and leadership * Ability to educate ...

Kimball Midwest

Sales Representative

Kincaid, IL · On-site

$55K - $95K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Sales Representative (Hybrid) As a Sales Representative, you are accountable for engaging with ... Effectively cold call on potential customers in the territory to grow a book of business. We focus ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and ... Payers and insurance representatives * Internal departments and leadership * Ability to educate ...

United Community Bank

E-Services Associate

Auburn, IL

$15.75 - $20.75/hr

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

United Community Bank

E-Services Associate

Auburn, IL · On-site

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

United Community Bank

E-Services Associate

Auburn, IL · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

United Community Bank

E-Services Associate

Auburn, IL

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

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All JobsCall Center Representative JobsCall Center Representative Jobs in Springfield, IL

Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center representative in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Springfield, IL?

The most popular types of Call Center Representative jobs in Springfield, IL are:

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For Call Center Representative jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Springfield, IL look for?

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What cities near Springfield, IL are hiring for Call Center Representative jobs?

Cities near Springfield, IL with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Contact Center Coordinator

Help At Home

Springfield, IL • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Help At Home rating

5.7

Company rating: 5.7 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

149th of 240 rated social care providers

Job description

Overview

At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.

As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.

This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.

Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 2nd Shift days and hours - Monday, Tuesday, Thursday, Friday, Sunday- 2pm-10pm EST

Responsibilities

What You'll Do:

  • Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support

  • Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect

  • Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases

  • Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately

  • Support incident reporting and documentation to maintain accurate records and ensure quality care

  • Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures

  • Maintain accurate documentation of calls, inquiries, and resolutions in company systems

  • Support quality assurance through call and documentation reviews

Qualifications

What You'll Bring:

  • High School Diploma or GED required

  • Previous customer service experience and working remote required

  • Scheduling or workforce coordination experience preferred

  • Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences

  • Ability to stay organized and manage multiple priorities in a fast paced environment

  • Strong attention to detail and problem solving skills

  • Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA

  • Proficiency in Microsoft Office

  • Availability to work weekends and holidays as needed

Benefits

Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.

Benefits may include:

  • Medical, dental, and vision insurance

  • 401(k) retirement plan

  • Paid time off and paid holidays

  • Career growth and advancement opportunities

  • Employee assistance program and wellness resources

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $18.00 - USD $20.00 /Hr.

What Help At Home employees say

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