ZipRecruiter

Log In

1

Call Center Representative Jobs in Springfield, IL

Kimball Midwest

Sales Representative

Kincaid, IL · On-site

$55K - $95K/yr

Sales Representative (Hybrid) As a Sales Representative, you are accountable for engaging with ... Effectively cold call on potential customers in the territory to grow a book of business. We focus ...

United Community Bank

E-Services Associate

Auburn, IL · On-site

$15.75 - $20.75/hr

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

United Community Bank

E-Services Associate

Auburn, IL · On-site

$17 - $20/hr

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

United Community Bank

E-Services Associate

Auburn, IL · On-site

$15.75 - $20.75/hr

Serve as a backup to the call center * Develop and maintain effective working relationships at all ... Requirements listed below are representative of the knowledge, skill, and/or ability required.

Habegger

Customer Service Representative

Springfield, IL · On-site

$17 - $22/hr

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE In this customer service position, you play ... You serve will-call customers by picking up and loading orders in an accurate and efficient manner ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

previous pagenext page

Showing results 21-40

All JobsCall Center Representative JobsCall Center Representative Jobs in Springfield, IL

Call Center Representative information

See Springfield, IL salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Springfield, IL?

The most popular types of Call Center Representative jobs in Springfield, IL are:

What are popular job titles related to Call Center Representative jobs in Springfield, IL?

For Call Center Representative jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Springfield, IL look for?

The top searched job categories for Call Center Representative jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Call Center Representative jobs?

Cities near Springfield, IL with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,926 per year, or $17.8 per hour.

Sales Representative

Kimball Midwest

Kincaid, IL • On-site

$55K - $95K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 4 days ago

Kimball Midwest rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

308th of 428 rated retail wholesalers

Job description

Sales Representative (Hybrid)
As a Sales Representative, you are accountable for engaging with existing and prospective customers, promoting products and services, and generating sales revenue.
Compensation & Benefits
  • Uncapped commission earnings
  • 1st year compensation plans range from $55,000-$95,000
  • Medical, dental, life, disability insurance, 401k and a deferred compensation plan

Responsibilities
  • Relationship Management: Cultivate strong relationships with customers in a designated territory to understand their business needs and identify areas of opportunity. We are a people business at our core, treating both customers and associates with the same respect.
  • Cold Calling & Prospecting: Effectively cold call on potential customers in the territory to grow a book of business. We focus on being green and growing to continuously open new business.
  • Planning & Priority Setting: Efficiently plans week in advance to prioritize customer stops and territory growth. We plan our growth from the bottom to the top instead of a top-down approach.
  • Product Knowledge: Demonstrate our products to potential customers to show the value and quality of our products. We invest about 80% of our spend in American-made products.
  • Achieve Sales Goals: Meet or exceed sales quotas by following our company's proven sales programs and processes learned in our training workshops. We have a goal to double our sales as a company every five years.
  • Reporting: Maintain accurate records of daily sales activities by inputting information into our systems. We support our customers by reporting back to them our cost-savings ability when supporting and servicing them in the field.

Requirements
  • The ability to move to and from potential or actual customer and associates' locations and company meetings at locations within the assigned geographic area of responsibility while holding the required insurance coverage minimums
  • Use of personal electronic device that is in compliance with the company's Bring-Your-Own-Device (BYOD) policy
  • The execution of an Employment Agreement and/or revised Employment Agreement exhibit(s), all of which were provided to the associate for review prior to execution

Kimball Midwest is a national distributor of maintenance, repair, and operations products. For over 100 years, we have been family owned and operated offering over 55,000 products to our customers. We have grown from $1 million in sales in 1983 to more than $500 million today.
Kimball Midwest is an Equal Opportunity Employer (EOE). We participate in E-Verify. Participamos en E-Verify.
#LI-JR1

What Kimball Midwest employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply