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Call Center Representative Jobs in Decatur, IL (NOW HIRING)

Crossing Healthcare

Call Center Technician

Decatur, IL · On-site

$15 - $20/hr

The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages ...

Memorial Health

Call Center Specialist

Decatur, IL · On-site

$17.14 - $26.56/hr

USD $17.14/Hr. USD $26.56/Hr. Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the ...

Memorial Health

Call Center Specialist

Decatur, IL · On-site

$17.14 - $26.56/hr

Min USD $17.14/Hr. Max USD $26.56/Hr. Overview Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for ...

Memorial Health

Call Center Specialist

Decatur, IL · On-site

$17.14 - $26.56/hr

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for ...

Decatur Memorial Hospital

Call Center Specialist

Decatur, IL · On-site

$16.25 - $20.25/hr

Job Title Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1K/day

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1K/day

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1K/day

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Consociate Health

Customer Care Supervisor

Decatur, IL · On-site

$50K - $58K/yr

... call center operations, ensuring exceptional customer service and the overall success of the department. The Customer Care Supervisor's focus is supervising a team of customer service representatives ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center representative in Decatur, IL is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Decatur, IL? The most popular types of Call Center Representative jobs in Decatur, IL are:
What are popular job titles related to Call Center Representative jobs in Decatur, IL? For Call Center Representative jobs in Decatur, IL, the most frequently searched job titles are:
What cities near Decatur, IL are hiring for Call Center Representative jobs? Cities near Decatur, IL with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Decatur, IL as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $36,138 per year, or $17.4 per hour.
Call Center Technician

Call Center Technician

Crossing Healthcare

Decatur, IL • On-site

$15 - $20/hr

Full-time

Posted 18 days ago

Job description

Job Summary:

The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointment

Supervisory Responsibilities:

  • none

Duties/Responsibilities:

  • Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
  • Responds to inquiries regarding appointments, referrals, refills, etc.
  • Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.
  • Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.
  • Strives to resolve caller's inquiries in a single interaction.
  • Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.
  • Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.
  • Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
  • Completes all annual mandatory requirements and conditions of employment.
  • Performs all other related duties as assigned

Competencies

  • Ability to maintain confidentiality
  • Ability to relate to persons of various economic levels and cultures
  • Average to above average level of interest in working with people and data
  • Cooperative attitude, with the ability to be assertive when needed
  • Proficiency in use of telephone system, computer, and basic office equipment
  • Superior listening, verbal, and written communication skills
  • Excellent data entry and typing skills
  • Knowledge of customer service practices and principles
  • Ability to handle the stressful situation appropriately
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Education and Experience:

  • High School Diploma or equivalent
  • One to two years' experience in health care setting preferred

Physical Requirements:

  • Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
  • Moderate physical exertion including walking, standing bending, reaching and carrying moderately heavy loads (up to 10lbs)
  • Ability to sit for extended periods of time

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