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Call Center Representative Jobs in Decatur, IL (NOW HIRING)

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL

$16.50 - $24.82/hr

Experience in telephone operations, communications, Call Center, customer service or related ... The intent of this is to provide a representative summary of the major duties and responsibilities ...

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL · On-site

$16.50 - $24.82/hr

Experience in telephone operations, communications, Call Center, customer service or related ... The intent of this is to provide a representative summary of the major duties and responsibilities ...

Memorial Health

SWITCHBOARD OPERATOR

Decatur, IL

$16.50 - $24.82/hr

Experience in telephone operations, communications, Call Center, customer service or related ... The intent of this is to provide a representative summary of the major duties and responsibilities ...

Actalent

Customer Service Representative

Decatur, IL · On-site

$22 - $24/hr

Job Title: Customer Service Representative The Customer Service Representative supports the ... Customer service experience in a manufacturing environment (not in a call center setting)

New

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL · On-site

$300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Forsyth, IL

$300K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1.2K/day

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Forsyth, IL

$1.2K/day

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Forsyth, IL · On-site

$1.2K/day

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Decatur, IL

Call Center Representative information

See Decatur, IL salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center representative in Decatur, IL is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Decatur, IL?

The most popular types of Call Center Representative jobs in Decatur, IL are:

What are popular job titles related to Call Center Representative jobs in Decatur, IL?

For Call Center Representative jobs in Decatur, IL, the most frequently searched job titles are:

What cities near Decatur, IL are hiring for Call Center Representative jobs?

Cities near Decatur, IL with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Decatur, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,138 per year, or $17.4 per hour.

Automotive Sales Professional

Crown Nissan of Decatur

Decatur, IL

$20/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description

We are looking for an energetic and motivated Sales Professional to join our team at Nissan of Decatur. Automotive experience is not necessary, but ideal. We encourage applicants with customer service experience, including call center representatives, retail sales associates, servers and hospitality professionals to apply with us. Your customer service experience is very valuable in this position. We will train the right candidate!

Benefits

  • Generous pay plan starting at $20 an hour with high commission potential - our top earners earn over six figures!
  • Our schedule is Monday- Friday 8.30AM - 6PM and Saturdays 8.30AM - 5PM - some of the best working hours in the industry, with room for flexibility to encourage work/life balance!
  • Sign on bonuses offered to experienced sales candidates
  • Guaranteed 2 days off every week
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Flexible scheduling
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Saturday Lunches
  • Discounts on products and services

Responsibilities

  • Build relationships & create customers for life. Assist them in selecting a vehicle by asking questions and listening carefully to their responses.
  • Be the vehicle expert. Know the in’s & the out’s of product offerings, optional packages & latest technology
  • Perform high-quality and professional demonstrations of new/used vehicles.
  • Follow-up with buyers to ensure referral business.
  • Learn to overcome objections and thrive in sales situations
  • Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
  • Bring your ‘A game’ & positive attitude with you every day

Qualifications

  • Available to work flexible hours & weekends
  • Ready to hit the ground running on learning new product in’s & out’s
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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