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Call Center Representative Jobs in Decatur, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site

$22.75 - $27/hr

Join Quill, a valuable part of the Staples family of brands, as an Inside Sales Representative focused on reactivating and growing existing customers . Youll work 100% company-provided customer ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site

$22.75 - $27/hr

As a Business Development Representative at Quill , a valued Staples company, youll play a key role indriving new customer growth across both education and commercial segments. This is a high ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

InsuraTec

Sales Representative (Remote)

Decatur, IL · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

Staples, Inc.

Customer Service Representative

Seymour, IL

$15 - $20.25/hr

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed ...

Staples, Inc.

Customer Service Representative

Seymour, IL

$15 - $20.25/hr

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Decatur, IL

Call Center Representative information

See Decatur, IL salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Decatur, IL is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Decatur, IL as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,138 per year, or $17.4 per hour.

Customer Service Representative

Staples, Inc.

Seymour, IL • On-site

$22.75 - $27/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 641 frontline employees who took The Breakroom Quiz

458th of 739 rated retailers

Job description

Join Quill, a valuable part of the Staples family of brands, as an Inside Sales Representative focused on reactivating and growing existing customers.

Youll work 100% company-provided customer contacts, engaging customers who already have a relationship with Quill but havent ordered recently. Your role is to reconnect, drive new orders, and expand revenue within enterprise accounts.

This is a strong opportunity for:

  • Recent graduates starting a sales career
  • Early-career professionals building sales experience
  • Experienced sellers looking for structured pipeline and earning potential
  • Career transitionfrom customer service, or other customer-facing roles with desire to move into a sales career

What youll be doing:

  • Make high-volume outbound calls to inactive customers (7+ months)
  • Re-engage and convert non-ordering locations within existing accounts
  • Prospect additional locations tied to enterprise customers
  • Handle inbound calls and convert inquiries into sales
  • Identify customer needs and recommend solutions
  • Negotiate pricing and generate quotes
  • Use customer data to identify upsell opportunities
  • Meet or exceed monthly activity and sales targets
  • Maintain accurate CRM records and pipeline activity
  • Collaborate with Account Managers and internal sales teams

What you bring to the table:

  • Motivation to hit goals and earn commission
  • Curious and willing to ask questions
  • Resilient and persistent when handling rejection
  • Comfort with high-volume outbound calling
  • Strong communication and listening skills
  • Ability to quickly identify customer needs
  • Strong organization and multitasking ability
  • Resilience and positive mindset
  • Eagerness to learn and grow in sales

Basic Qualifications

  • High school diploma or GED
  • 6+ months of sales or related customer-facing experience OR recent college graduate with interest in sales
  • Comfortable making outbound calls daily
  • Ability to work 4 days onsite in Lincolnshire, IL
  • Proficiency with Microsoft Excel, PowerPoint, Outlook

Preferred Qualifications

  • 1+ years B2B sales or B2B service experience
  • Experience meeting sales or productivity goals (metrics / KPIs)
  • Familiarity with CRM tools (Salesforce or similar)
  • Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

$22.75/hour - $27.00/hour, plus incentive opportunity


The salary range represents the expected compensation for this role at the time of posting.The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

#LI-JR1

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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    Preferred
      Job Industries
      • Customer Service

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      About Staples

      Sourced by ZipRecruiter

      Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

      Industry

      Retail

      Company size

      10,000+ Employees

      Headquarters location

      Framingham, MA, US

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