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Call Center Representative Jobs in Naperville, IL

LHH US

Call Center Representative

Naperville, IL · On-site

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of ...

Pldi

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary) We are committed to making a strong, public pledge to enhance our customer service experience. As part of this initiative, we are reviewing and ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

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How much do call center representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center representative in Naperville, IL is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Naperville, IL as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $37,224 per year, or $17.9 per hour.

Call Center Representative

Hoffman Estates, IL • On-site

Gold Rush Gaming
51 - 200 employees
Learn more about Gold Rush Gamingexternal

$19 - $21/hr

Full-time

Re-posted 25 days ago

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

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