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Online Inbound Call Center Jobs in Springfield, IL

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Online Inbound Call Center information

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$12

$17

$22

How much do online inbound call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for online inbound call center in Springfield, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Online Inbound Call Center position, and why are they important?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an Online Inbound Call Center job?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What are the typical daily responsibilities for someone working in an Online Inbound Call Center position?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are popular job titles related to Online Inbound Call Center jobs in Springfield, IL? For Online Inbound Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in Springfield, IL look for? The top searched job categories for Online Inbound Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Online Inbound Call Center jobs? Cities near Springfield, IL with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Springfield, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,730 per year, or $17.2 per hour.
Assistant/Associate Professor of Clinical FCM SMS-3519

Assistant/Associate Professor of Clinical FCM SMS-3519

Southern Illinois University School of Medicine

Springfield, IL • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 28 days ago

Job description

Location : Springfield, IL
Job Type: Faculty
Job Number: N953652
Department: Family and Community Medicine/Springfield-SMS
Opening Date: 04/02/2024
Closing Date: Continuous
FLSA: Exempt
Bargaining Unit: N/A
Shift: Days
ExemptorNon_Exempt: Exempt
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Description
This position is responsible for providing direct patient care to patients of the Center in both
the outpatient and inpatient settings. Duties will include a combination of patient care,
research and teaching activities.
Examples of Duties
I. TEACHING (20%)
A. Actively precept as teaching physician in the resident outpatient clinics to
include not only patient care aspects and procedural skills but also time
management skills, doctor-patient relationship, professionalism, ethical and
legal considerations, billing and coding.
B. Serve as mentor to family practice residents, including meeting with them on a
regular basis to review their rotation evaluations, chart notes, to counsel and
advise them on any problems or issues, and appropriately document findings or
results in their professional development folders.
C. Conduct and supervise inpatient-teaching rounds.
D. Develop and facilitate core curriculum conferences for the residency program.
II. SERVICE (75%)
A. Provide direct patient care to own panel of patients at the Center.
B. Conduct procedure clinics as needed per patient demand.
C. Participate in hospitalist family medicine call.
D. Participate in Center Peer Review and Quality Improvement activities.
E. Provide emergency services to patients as needed including those who are
identified as having no primary care physician.
F. Serve on the Center-wide Committees, as assigned.
G. Serve on school and department committees, as assigned.
H. Participate in community outreach projects.
I. Attend faculty meetings and resident conferences
III. ADMINISTRATION (0%)
IV. RESEARCH (5%)
A. Conduct research in areas of particular interest and publish in referred journals.
B. Per RRC requirements, must complete a minimum of 2 scholarly activities
every 5 years.
C. Attendance/presentation at national professional meetings.
Qualifications
A. Sensitive to the needs of underrepresented minority populations.
B. Must possess an MD or DO degree.
C. Must have graduated from an accredited residency training program at time of
hire
D. Board Certified or Board Eligible in Family Medicine at time of hire
E. Licensed to practice Medicine in the state of Illinois at time of hire
F. Must be willing to practice inpatient family medicine and/or obstetrical calls.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
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