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Home Based Inbound Call Center Jobs in Springfield, IL

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Researches all sources of potential financial assistance based on the specifics of each application ... Reviews nursing home correspondence for potential care overlap and the appropriateness of billing ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Researches all sources of potential financial assistance based on the specifics of each application ... Reviews nursing home correspondence for potential care overlap and the appropriateness of billing ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Researches all sources of potential financial assistance based on the specifics of each application ... Reviews nursing home correspondence for potential care overlap and the appropriateness of billing ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Researches all sources of potential financial assistance based on the specifics of each application ... Reviews nursing home correspondence for potential care overlap and the appropriateness of billing ...

Elara Caring

Home Health Physical Therapist

Springfield, IL · On-site

$44.50 - $57.50/hr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Designs and implements a plan of care for patients based on a thorough assessment of potential ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

... inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and shifts ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Springfield, IL

Home Based Inbound Call Center information

See Springfield, IL salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for home based inbound call center in Springfield, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, IL?

The most popular types of Inbound Call Center jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Home Based Inbound Call Center jobs?

Cities near Springfield, IL with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $35,730 per year, or $17.2 per hour.

Call Center Associate - Per Diem

10 Sarah Bush Lincoln Health Center

Springfield, IL

$16.54/hr

Per diem

Posted 3 days ago

New

Job description

Call Center Associate - Per Diem Call Center Associates are responsible for handling patient room service orders. They answers patient calls and enter meal orders into the DFM computer system. This position needs to be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Assists Registered Dietitians in providing nutritional care and support. Department: Food and Nutrition Hours: Per Diem, 16 hours a week required Responsibilities Accepts orders for patient guest trays and collects payment. Administrates and prints reports per schedule. Answers room service calls and enters meal orders into the computer system. Assigns house diets to patients unable to participate in room service. Calculates and documents the calorie and protein consumption for patients on Nutrient Intake Studies. Completes diet histories and instructs patients and/or their families on dietary restrictions ordered by the physician. Coordinates call center processes with production. Assists with production as necessary. Demonstrates knowledge and understanding of Food/Drug Interactions including insulin, Phosphate Inhibitors, Allergens. Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Ensures that patient information and all meal counts are kept up to date. Enters patient preferences, patient allergies, patient requests for special dietary adjustments, etc, recording all information in the patient's medical record and the DFM cardex. Expedites meal service to the patients ensuring that specific diet modifications and individual preferences are honored. Maintains a friendly and cheerful demeanor at all times reflecting the culture of healing we promote. Visits patients indicated on the Missed Meal reports to determine reasons for missed meals and takes whatever action necessary to maximize patient satisfaction with Room Service missed meals. Requirements Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln Compensation Pay: Based on experience, starting at $16.54/hour Estimated Compensation Range $16.54 - $25.24 Pay based on experience When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program all designed to help staff achieve their goals. #J-18808-Ljbffr

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