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Home Based Inbound Call Center Jobs in Springfield, IL

Driveline

Master Merchandiser

Springfield, IL · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Greenview, IL · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Elara Caring

Physical Therapist PT Home Health

Springfield, IL · On-site

$44.50 - $57.50/hr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Designs and implements a plan of care for patients based on a thorough assessment of potential ...

Elara Caring

Physical Therapist PT Home Health

Springfield, IL · On-site

$44.50 - $57.50/hr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Designs and implements a plan of care for patients based on a thorough assessment of potential ...

Elara Caring

Physical Therapist PT Home Health

Springfield, IL · On-site

$44.50 - $57.50/hr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Designs and implements a plan of care for patients based on a thorough assessment of potential ...

Elara Caring

Physical Therapist PT Home Health

Springfield, IL · On-site

$44.50 - $57.50/hr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Designs and implements a plan of care for patients based on a thorough assessment of potential ...

Elara Caring

Physical Therapist PT Home Health

Springfield, IL · On-site

$44.50 - $57.50/hr

Wherever our patients call home and wherever they are on their health journey, we care. Each team ... Designs and implements a plan of care for patients based on a thorough assessment of potential ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Springfield, IL

Home Based Inbound Call Center information

See Springfield, IL salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for home based inbound call center in Springfield, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, IL?

The most popular types of Inbound Call Center jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Home Based Inbound Call Center jobs?

Cities near Springfield, IL with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $35,730 per year, or $17.2 per hour.

Master Merchandiser

Driveline

Springfield, IL • On-site

$15.75/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Driveline Retail Merchandising rating

4.3

Company rating: 4.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

480th of 495 rated business services

Job description

Job Description
Retail Merchandisers Needed! Earn $15.75 / hour - Flexible Hours and Workdays â€" Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business and project needs.
Come join our Team! Driveline is looking for great employees to join our national retail merchandising team providing high-quality retail services to the largest retailers in the United States. If you are looking for something different, with very flexible hours and workdays as well as plenty of hours available and like to see the results of your work right away, we may have the job for you.
Driveline is an industry-leading retail services company with over 10,000 team members which provides a real opportunity for advancement both financially and professionally. We are a management-owned company with old-fashioned values that understands the needs of our customers as well as our field teams. Our success is driven by our strong field team, and we are growing quickly as a result. We will provide the tools and training you need to excel and expand your career opportunities.
What it takes:
The ability to work independently visiting various retail locations within 25 miles of your home. Activities vary each day and include auditing products, counting inventory, setting new fixtures and displays, setting products and shelves to new layouts, moving shelves and fixtures, stocking products, and placing shelf labels are just a few of the critical tasks performed as part of this job. If you learn quickly, have a positive attitude, and have great attention to detail, this job is for you.
What it requires:
The ability to work independently and as part of a team, lift to 30 pounds and bend, stoop and stand for long periods of time is needed. Access to reliable transportation is a must. Smartphone access for reporting and photo capture is required. This position reports to one of our local district managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get hung up and need assistance in-store.
What we offer:
Driveline offers competitive compensation, very flexible scheduling, on-the-job training, strong support, payroll advance program, and the opportunity to advance your career with our strong internal promotion program.
As a Driveline team member, you may be eligible for these benefits:
  • Telemedicine
  • Dental Insurance
  • Vision Insurance
  • Prescription Drug Discounts
  • Rain Instant Pay
  • Employee discounts
  • 401K program
  • Health insurance (waiting period and eligibility criteria apply)
    If you or someone you know would be a good fit for the Driveline family, apply now!

    • What Driveline Retail Merchandising employees say

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