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Home Based Inbound Call Center Jobs in Chicago, IL

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Answer a high volume of inbound calls * Resolve customer concerns while providing top of the line ... Ability to navigate multiple internet-based applications simultaneously * Excellent verbal and ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Answer a high volume of inbound calls * Resolve customer concerns while providing top of the line ... Ability to navigate multiple internet-based applications simultaneously * Excellent verbal and ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Chicago, IL

Home Based Inbound Call Center information

See Chicago, IL salary details

$13

$17

$23

How much do home based inbound call center jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for home based inbound call center in Chicago, IL is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Chicago, IL? The most popular types of Inbound Call Center jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Home Based Inbound Call Center jobs? Cities near Chicago, IL with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you

Inbound Call Center Representative

Great Lakes Credit Union

Deerfield, IL • On-site

$20.48 - $30.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description


Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Join a team where your voice makes a difference!

WE WANT YOU ON OUR TEAM!

*** This is a fully on-site position. Remote or hybrid work arrangements are not available at this time. ***

“ The starting rate of pay for this role is $19.99 per hour for candidates with a minimum of one (1) year of experience in a call center or financial institution,

with a higher rate of pay available based on additional years of relevant experience.”

We are always looking for great people to join our Member Contact Center. We welcome your application and will contact you if a future opportunity matches your skills and availability.

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

As the Inbound Call Center Representative, you will:

  • Handle high – volume inbound calls with professionalism, empathy, and efficiency
  • Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
  • Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
  • Build trust and genuine connections with each member thought active listening and clear communication
  • Uphold the GLCU’s values and standards of greatness in every interaction

What You’ll Bring:

  • Call center experience in a high-volume call center or high - volume phone environment or financial institution, preferred
  • Proven experience to become proficient with multiple software systems
  • Passion for helping others and making a difference
  • Excellent communication skills, especially over the phone
  • Quick learner with ability to navigate multiple software tools with ease
  • Calm under pressure and adaptable in a constantly changing environment
  • Strong attention to detail and a drive to go above and beyond for every member.

Why Join Us?

At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

  • Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
  • Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
  • Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
  • Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
  • Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
  • Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
  • Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
  • Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
  • Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
  • Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Please note the schedule for this position is Monday - Saturday (with one day off during the week when scheduled to work Saturday).Monday - Friday 8:30 am- 6:00pm
Saturday 9:00am-2:00pm