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Home Based Inbound Call Center Jobs in Chicago, IL

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

After training is complete, the shift offered will be 11:30am to 8:00pm EST The Call Center Representative position is responsible for customer service and processing for account-based employee ...

New

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

In doing so, the call center nurse employs data gathering techniques, actively listens to caller needs, and leverages problem solving skills based on experience. Supported by software that ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

In doing so, the call center nurse employs data gathering techniques, actively listens to caller needs, and leverages problem solving skills based on experience. Supported by software that ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping ... Document and update customer records based on interactions * Develop and maintain a knowledge base ...

Pldi

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping ... customer records based on interactions Develop and maintain a knowledge base of the evolving ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Chicago, IL

Home Based Inbound Call Center information

See Chicago, IL salary details

$13

$17

$23

How much do home based inbound call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for home based inbound call center in Chicago, IL is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.80 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Chicago, IL?

The most popular types of Inbound Call Center jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Home Based Inbound Call Center jobs?

Cities near Chicago, IL with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you

Customer Service Representative, Associate

Lawson Products

Chicago, IL • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Customer Service Representative, Associate
City: Chicago
State/Province: IL
Country: United States
Division: Corporate
Job ID: 14241
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
Responsibilities:
  • Responds to a minimum of 40 calls per day in an inbound call center.
  • Maintain a strong performance against established key performance indicators.
  • Input and modify customer orders in SAP system.
  • Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
  • Track order shipments and provide proof of delivery upon request.
  • Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
  • Process document requests.
  • Process credit and debit memo requests that fall within department policy.
  • Answer common product questions as first line of response.
  • Resolve transactional discrepancies and customer complaints.
  • Other duties as assigned.

Qualifications & Requirements:
  • High School Diploma or GED.
  • Minimum 1 year experience in an inbound call center, preferred.
  • Effective verbal and written communication skills.
  • Basic computer skills and the ability to navigate company internal and external websites.
  • Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
  • Basic maintenance, repair and operational (MRO) product knowledge is preferred.
  • SAP experience, a plus.
  • Possesses entry-level problem solving skills.
  • Previous manufacturing/distribution and sales experience a plus.
  • Ability to maintain customer-focus and multi-task in a fast-paced environment.

The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Apply