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Home Based Inbound Call Center Jobs in Aurora, IL

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Connect with customers through inbound and outbound calls (as needed) * Educate consumers on ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Connect with customers through inbound and outbound calls (as needed) * Educate consumers on ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Opportunity to work from home based off of individual performance each month. * Paid Holidays and ... The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Aurora, IL

Home Based Inbound Call Center information

See Aurora, IL salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for home based inbound call center in Aurora, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Aurora, IL? The most popular types of Inbound Call Center jobs in Aurora, IL are:
What cities near Aurora, IL are hiring for Home Based Inbound Call Center jobs? Cities near Aurora, IL with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Aurora, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,742 per year, or $17.2 per hour.

Inbound Call Center Representative

Great Lakes Credit Union

Chicago, IL • On-site

$30.73/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
The salary range for this position is $ 20.48 to $30.73, with an anticipated hiring range of $20.48 to $25.60 based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role
The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.
As a Member Care Specialist your duties will be:
  • Handles a wide variety of member requests and inquiries.
  • Utilizes appropriate security measures to identify members and protects against fraud.
  • Maintain a thorough understanding of our products and services to assist members effectively.
  • Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
  • Seeks opportunities to attract, retain, and expand member relationships.
  • Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.
  • Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.
  • Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
  • Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.
  • Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.
  • Effectively diffuses irate members and situations with patience and tact.
  • Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.
  • Provides feedback to leadership on issues affecting members' experience or disrupting operations.
  • Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.
  • Consistently achieves individual goals and contributes to department and credit union success.
  • Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
  • All other duties as assigned.
Requirements needed to be part of this team:
  • 1 year experience in a call center environment or financial institution.
  • Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.
Benefits We Offer:
At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here's what you can expect:
  • Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
  • Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
  • Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
  • Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
  • Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
  • Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
  • Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
  • Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
  • Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
  • Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We're the total package!
Great Lakes Credit Union is proud to be an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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