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Call Center Representative Jobs in Washington (NOW HIRING)

Serco

Call Center Rep - Temporary

Annapolis, MD · On-site

$15.25 - $19.75/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16 - $20.50/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

Serco

Call Center Rep - Temporary

Washington, DC · On-site

$17.50 - $22.75/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

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How much do call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center representative in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Washington?

The most popular types of Call Center Representative jobs in Washington are:

What are popular job titles related to Call Center Representative jobs in Washington?

For Call Center Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Washington look for?

The top searched job categories for Call Center Representative jobs in Washington are:

What cities in Washington are hiring for Call Center Representative jobs?

Cities in Washington with the most Call Center Representative job openings:

What are popular job titles related to Call Center Representative jobs in WA?

For Call Center Representative jobs in WA, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Representative

Home Genius Exteriors

Rockville, MD • On-site

$45K - $60K/yr

Full-time

Medical

Re-posted 5 days ago

Job description

Join Our Winning Team!

Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If you're self-motivated, ready to win, and looking for a career with unlimited growth potential, we want YOU on our team! At Home Genius Exteriors, we don't just hire employees we build champions. Our Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. This is your chance to turn leads into winning results.

What You'll Do:

  • Be the first point of contact: Answer inbound calls with confidence and professionalism.
  • Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
  • Keep it moving: Organize and document every interaction in our CRM like a pro.
  • Level up your skills: Take what you learn in our paid training program and turn it into unstoppable success.
  • Make an impact: Create positive experiences for every potential customer while crushing your goals.

What We're Looking For:

  • A winning attitude: Positive, coachable, and ready to hustle.
  • Fearless communicators: You've got the gift of gab and know how to connect with anyone.
  • Natural problem-solvers: Quick on your feet and always two steps ahead.
  • Driven self-starters: You don't need someone looking over your shoulder you bring the fire every day.
  • Passionate learners: Always striving to improve and take on new challenges.

Why You'll Love It Here:

  • Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and commissions the more you hustle, the more you earn!
  • Paid training: We'll teach you everything you need to dominate.
  • Exclusive rewards: Performance-based incentives like bonuses, luxury dinners, and exciting outings.
  • Career growth: This is your launchpad our top leaders started here!
  • Tech advantage: Stay ahead with cutting-edge tools like laptops and tablets.
  • Full benefits: Medical insurance after 30 days + a flexible schedule.

Schedule:

  • Full-time, in-office (Hyattsville, MD)
  • 8 AM5 PM or 11 AM8 PM, including weekends.

Ready to WIN with us?
If you're ready to turn your hustle into success and grow with a company that rewards your ambition, apply now! This is more than a job it's your next big move.