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Full Time Call Center Representative Jobs in Washington

ROCS Grad Staffing

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Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued ...

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Full Time Call Center Representative information

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How much do full time call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time call center representative in Washington is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.25 per hour, depending on experience, location, and employer.

What are some common challenges faced by full time call center representatives, and how can they be managed?

Full-time call center representatives often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to changing procedures or products. Managing these challenges typically involves effective stress management techniques, strong communication skills, and utilizing support provided by team leads and supervisors. Most call centers offer regular training and coaching sessions to help representatives stay updated and improve problem-solving skills, fostering a supportive team environment. Taking scheduled breaks and leveraging available resources can also help maintain performance and job satisfaction.

What is a full time call center representative?

Full Time Call Center Representatives are employees who handle customer interactions over the phone or through other communication channels, working a standard full-time schedule. Their primary responsibilities include answering customer inquiries, resolving complaints, providing information about products or services, and documenting customer interactions. These representatives are often the first point of contact for customers and play a crucial role in ensuring customer satisfaction and maintaining a positive company image. Full-time roles typically offer consistent hours, benefits, and opportunities for advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is essential. Patience, resilience, and a positive attitude help you stand out in handling high call volumes and diverse customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Full Time Call Center Representative vs Part Time Call Center Representative?

AspectFull Time Call Center RepresentativePart Time Call Center Representative
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
BenefitsUsually eligible for benefits like health insurance and paid time offLimited or no benefits
Job ResponsibilitiesSame duties, including customer support and issue resolutionSame duties, often with less training or support
Employment TypeFull-time employmentPart-time employment

Full Time Call Center Representatives work longer hours with benefits and consistent schedules, while Part Time Call Center Representatives have flexible hours with fewer or no benefits. Both roles involve customer service duties within call center environments, but the employment terms differ significantly.

What are the most commonly searched types of Call Center Representative jobs in Washington?

The most popular types of Call Center Representative jobs in Washington are:

Full Time Call Center Representative jobs near you
Infographic showing various Full Time Call Center Representative job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,746 per year, or $19.6 per hour.

Call Center Representative

ROCS Grad Staffing

Rockville, MD • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision

Posted 16 days ago

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Job description

Job description:


A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:


Job Title: Call Center Representative


Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.


Key Responsibilities:


Answer incoming calls and respond to customer inquiries efficiently and professionally.

Provide accurate information regarding products, services, and policies.

Handle and resolve customer complaints in a calm and professional manner.

Assist with order placement, cancellations, returns, and other customer requests.

Escalate unresolved issues to the appropriate department or supervisor.

Document customer interactions, transactions, and follow-up actions.

Maintain a high level of customer satisfaction by providing timely responses and support.

Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.

Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:


High school diploma or equivalent; some positions may require post-secondary education.

Proven customer service experience, preferably in a call center environment.

Strong communication skills, both verbal and written.

Proficiency in using call center software and CRM systems.

Ability to multitask and handle high call volumes efficiently.

Problem-solving skills and attention to detail.

Patience and the ability to remain calm under pressure.

Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:


Bilingual abilities (if applicable to the customer base).

Experience with specific CRM or telephony systems.

Prior experience in the same industry (e.g., tech support, healthcare, retail).