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Call Center Representative Jobs in Wenatchee, WA

Kinwell

Healthcare Call Center Representative

Wenatchee, WA · On-site

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Wenatchee, WA

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

CVCH

Bilingual Call Center Agent I

Wenatchee, WA · On-site

Call Center: Expected to cover shifts between 6:45am-7:00pm, Monday-Friday and rotating Holidays and Saturdays, 8:30am-4:00pm. Schedules will be posted ahead of time for planning purposes. Essential ...

Confluence Health

CLINIC PT ACCESS SPEC I

Wenatchee, WA · On-site

$17.13 - $26.45/hr

This position represents Confluence Health during initial telephone, MyChart, and other means of ... Experience in healthcare, call center, or customer service fields. * Ability to work in a fast ...

Confluence Health

CLINIC PT ACCESS SPEC I

Wenatchee, WA · On-site

$17.13 - $26.45/hr

This position represents Confluence Health during initial telephone, MyChart, and other means of ... Experience in healthcare, call center, or customer service fields. * Ability to work in a fast ...

Confluence Health

CLINIC PT ACCESS SPEC I

Wenatchee, WA · On-site

$17.13 - $26.45/hr

This position represents Confluence Health during initial telephone, MyChart, and other means of ... Experience in healthcare, call center, or customer service fields. * Ability to work in a fast ...

Confluence Health

Nutrition Ambassador

Wenatchee, WA · On-site

$27.30/hr

Assists customers with meal orders over the phone in call center or at bedside. * Utilizes food ... C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday. Physical/Sensory ...

DSI

Retail Support Specialist

East Wenatchee, WA · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

East Wenatchee, WA

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

DSI

Retail Support Specialist

East Wenatchee, WA · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

Confluence Health

Nutrition Ambassador

Wenatchee, WA · On-site

$17.34 - $27.30/hr

Assists customers with meal orders over the phone in call center or at bedside. * Utilizes food ... C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday. Physical/Sensory ...

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How much do call center representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center representative in Wenatchee, WA is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.77 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Infographic showing various Call Center Representative job openings in Wenatchee, WA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,197 per year, or $19.3 per hour.

Healthcare Call Center Representative

Kinwell

Wenatchee, WA • On-site

$17.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Workforce Classification:
On-site
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. They will also provide support when needed to manage patient check-in and check-out, scan medical records, and collect co-pays. This role will work on-site at one of our following clinics: Ballard (Seattle), Redmond, Wenatchee, North Country Homes (Spokane), or Spokane Valley.
What you'll do:
  • Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.

  • Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.

  • Achieve daily inbound call goals aligned with call volume demands.

  • Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.

  • Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.

  • Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.

  • Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.

  • Manage patient files, notes, and communication logs to support seamless care coordination.

  • Update records as needed and ensure all patient interactions are documented for future reference.

  • Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.

  • As needed, manage patient check-in and check-out and scan medical records.

  • Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.

  • Assist in developing improved communication processes to streamline patient services.

What you'll bring:
  • High school diploma or equivalent.

  • One year of customer service experience in a call center, medical office setting, or equivalent experience.

  • Proficiency in Microsoft Office Suite.

  • Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.

  • Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.

  • Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.

  • Associate's degree in healthcare administration, customer service, or a related field. (Preferred)

  • Two years of experience in a medical call center or similar environment. (Preferred)

  • Knowledge of medical terminology and healthcare insurance processes. (Preferred)

  • Experience using EPIC. (Preferred)

Working Environment
  • Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

  • The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.

  • This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
  • This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

  • Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

  • This role requires the ability to use a keyboard and computer for extended periods of time and to communicate clearly and understandably in person and over the telephone.

  • Manual dexterity for data entry and use of office equipment.

Vaccine Requirement:
Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.
What we offer:
  • Paid Time Off & Paid Holidays
  • Medical/Vision/Dental Insurance
  • Personal Funding Accounts (HSA, FSA, DCA)
  • 401K
  • Basic Life Insurance
  • Disability-Short Term and Long-Term
  • Supplemental Life and ADD&D
  • Tuition Reimbursement for qualifying programs
  • Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Salary Range:
$41,500.00 - $62,300.00

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