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Call Center Jobs in Wenatchee, WA (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Wenatchee, WA · On-site

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Wenatchee, WA

$17.25 - $21.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

CVCH

Bilingual Call Center Agent I

Wenatchee, WA · On-site

Call Center: Expected to cover shifts between 6:45am-7:00pm, Monday-Friday and rotating Holidays and Saturdays, 8:30am-4:00pm. Schedules will be posted ahead of time for planning purposes. Essential ...

Confluence Health

CLINIC PT ACCESS SPEC I

Wenatchee, WA · On-site

$17.13 - $26.45/hr

Experience in healthcare, call center, or customer service fields. * Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.

Confluence Health

CLINIC PT ACCESS SPEC I

Wenatchee, WA · On-site

$17.13 - $26.45/hr

Experience in healthcare, call center, or customer service fields. * Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.

Confluence Health

CLINIC PT ACCESS SPEC I

Wenatchee, WA · On-site

$17.13 - $26.45/hr

Experience in healthcare, call center, or customer service fields. * Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.

Confluence Health

NUTRITION AMBASSADOR

Wenatchee, WA · On-site

$17.34 - $27.30/hr

Assists customers with meal orders over the phone in call center or at bedside. * Utilizes food management software to submit meal orders, ensuring patient safety based upon therapeutic diet ...

Enterprise Holdings

Management Trainee

Wenatchee, WA

$57K/yr

Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i.e. management, military, athletics/team activities, clubs, organizations or community involvement)

DSI

Retail Support Specialist

East Wenatchee, WA · On-site

$26/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per hour! * Comprehensive training and development programs * A supportive and engaging ...

Enterprise Holdings

Management Trainee

Wenatchee, WA · On-site

$57K/yr

Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i.e. management, military, athletics/team activities, clubs, organizations or community involvement)

Enterprise Holdings

Management Trainee

Wenatchee, WA · On-site

$57K/yr

Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i.e. management, military, athletics/team activities, clubs, organizations or community involvement)

DSI

Retail Support Specialist

East Wenatchee, WA

$26/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per hour! * Comprehensive training and development programs * A supportive and engaging ...

DSI

Retail Support Specialist

East Wenatchee, WA · On-site

$26/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per hour! * Comprehensive training and development programs * A supportive and engaging ...

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Call Center information

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How much do call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center in Wenatchee, WA is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.77 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Wenatchee, WA?

The most popular types of Call Center jobs in Wenatchee, WA are:

What are popular job titles related to Call Center jobs in Wenatchee, WA?

For Call Center jobs in Wenatchee, WA, the most frequently searched job titles are:

What cities near Wenatchee, WA are hiring for Call Center jobs?

Cities near Wenatchee, WA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Wenatchee, WA as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,197 per year, or $19.3 per hour.

Healthcare Call Center Representative

Kinwell

Wenatchee, WA • On-site

$17.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Workforce Classification:
On-site
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. They will also provide support when needed to manage patient check-in and check-out, scan medical records, and collect co-pays. This role will work on-site at one of our following clinics: Ballard (Seattle), Redmond, Wenatchee, North Country Homes (Spokane), or Spokane Valley.
What you'll do:
  • Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.

  • Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.

  • Achieve daily inbound call goals aligned with call volume demands.

  • Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.

  • Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.

  • Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.

  • Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.

  • Manage patient files, notes, and communication logs to support seamless care coordination.

  • Update records as needed and ensure all patient interactions are documented for future reference.

  • Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.

  • As needed, manage patient check-in and check-out and scan medical records.

  • Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.

  • Assist in developing improved communication processes to streamline patient services.

What you'll bring:
  • High school diploma or equivalent.

  • One year of customer service experience in a call center, medical office setting, or equivalent experience.

  • Proficiency in Microsoft Office Suite.

  • Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.

  • Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.

  • Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.

  • Associate's degree in healthcare administration, customer service, or a related field. (Preferred)

  • Two years of experience in a medical call center or similar environment. (Preferred)

  • Knowledge of medical terminology and healthcare insurance processes. (Preferred)

  • Experience using EPIC. (Preferred)

Working Environment
  • Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

  • The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.

  • This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
  • This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

  • Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

  • This role requires the ability to use a keyboard and computer for extended periods of time and to communicate clearly and understandably in person and over the telephone.

  • Manual dexterity for data entry and use of office equipment.

Vaccine Requirement:
Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.
What we offer:
  • Paid Time Off & Paid Holidays
  • Medical/Vision/Dental Insurance
  • Personal Funding Accounts (HSA, FSA, DCA)
  • 401K
  • Basic Life Insurance
  • Disability-Short Term and Long-Term
  • Supplemental Life and ADD&D
  • Tuition Reimbursement for qualifying programs
  • Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Salary Range:
$41,500.00 - $62,300.00

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