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Call Center Jobs in Spokane, WA (NOW HIRING)

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse Heart Institute Spokane, WA Full-Time | Monday-Friday | No Weekends or Holidays About Us Cardiac ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) - Cardiology Scheduling Cardiac Study Center / Pulse Heart Institute Spokane, WA Full-Time | Monday-Friday | No Weekends or Holidays About Us Cardiac ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Patient Services Representative (Call Center) Cardiology Scheduling Cardiac Study Center / Pulse Heart Institute Spokane, WA Full-Time | MondayFriday | No Weekends or Holidays About Us Cardiac Study ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience) + Commission + Benefits Earn Great Pay • Weekly Bonuses • Growth Opportunities • Positive Team ...

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How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Spokane, WA is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.42 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Spokane, WA?

The most popular types of Call Center jobs in Spokane, WA are:

What are popular job titles related to Call Center jobs in Spokane, WA?

For Call Center jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Spokane, WA look for?

The top searched job categories for Call Center jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Call Center jobs?

Cities near Spokane, WA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Spokane, WA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Temporary. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $37,671 per year, or $18.1 per hour.

Call Center Representative

Cardiac Study Center

Spokane, WA • On-site

$19.35 - $35.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Patient Services Representative (Call Center) - Cardiology Scheduling

Cardiac Study Center / Pulse Heart Institute
Spokane, WA
Full-Time | Monday-Friday | No Weekends or Holidays

About Us

Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institute-bringing together clinical excellence, innovation, research, and education to improve heart health in our communities.

We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.

Why You'll Love Working With Us
  • Monday-Friday schedule - no weekends or holidays
  • Exposure to multi-specialty cardiology workflows
  • Stable, mission-driven healthcare organization
  • Supportive leadership and collaborative team culture
  • Growth opportunities within scheduling, referral coordination, and broader healthcare operations
About the Role

As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics.

In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.

This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

Day-to-Day ResponsibilitiesScheduling & Access Coordination
  • Schedule new and returning cardiology patient appointments
  • Maintain provider schedules according to established guidelines and preferences
  • Ensure accuracy of patient demographics and appointment details
  • Reschedule appointments and manage cancellations as needed
Patient Communication
  • Answer inbound calls in a professional and patient-centered manner
  • Address patient questions or route inquiries to appropriate departments
  • Coordinate communication between patients, providers, and internal teams
Compliance & Documentation
  • Adhere to HIPAA and OSHA standards at all times
  • Maintain accurate documentation in EMR systems
  • Follow internal scheduling protocols and quality standards
Coverage Support
  • Provide cross-coverage support across clinic locations as needed
What You'll Need to SucceedMinimum Qualifications
  • 2 years of customer service experience
  • Strong verbal communication skills
  • Ability to manage multiple tasks in a fast-paced call environment
  • High attention to detail and organizational skills
Preferred Qualifications
  • 1 year of healthcare experience (preferred but not required)
  • Experience in medical scheduling or call center environments
  • Familiarity with EMR systems
Work Environment
  • Schedule: Full-time, 40 hours/week
  • Shift: 8-hour shifts, Monday-Friday
  • Training: 90-day in-person training period in Spokane, WA
Pay & Benefits

Cardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including:

  • Medical, dental, and vision coverage
  • Retirement benefits
  • Paid time off
  • Competitive compensation
  • Tuition Assistance

Pay Range: $19.39 - $35.12/hour

Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.

Join Our Team

If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.

Requisition ID: 00422

Employment Type: FULL_TIME

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