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Call Center Jobs in Federal Way, WA (NOW HIRING)

Seatown

Call Center Manager

Lakewood, WA · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative Corporate Office Extension - Tacoma, WA 98418 Overview Salary Range $21.50 - $26.50 Hourly Level Entry Position Type Full Time Job Shift Mon - Fri, Rotating 1/2 Days Sat ...

Express Services

Call Center Representative

Seattle, WA

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Representative Location: Seattle Pay: $20.00 - $30.00 DOE Looking for your next opportunity as a Call Center Representative? We'd love to connect. As a local staffing partner, we work ...

Sea Mar Community Health Centers

Call Center Specialist

Seattle, WA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Sound Credit Union

Call Center Representative

Tacoma, WA

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum of 1 year of customer service experience in a call center, dispatch, transportation, automotive, hospitality, airline, AAA, or related environment. * Strong computer proficiency with the ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum of 1 year of customer service experience in a call center, dispatch, transportation, automotive, hospitality, airline, AAA, or related environment. * Strong computer proficiency with the ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SEIU 775

Bilingual Call Center Representative

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About This Role The Call Center Representative serves as a frontline resource for members, providing high-quality customer service and accurate information in a fast-paced, high-volume contact center ...

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All JobsCall Center JobsCall Center Jobs in Federal Way, WA

Call Center information

See Federal Way, WA salary details

$12

$20

$27

How much do call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center in Federal Way, WA is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.49 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Federal Way, WA?

The most popular types of Call Center jobs in Federal Way, WA are:

What are popular job titles related to Call Center jobs in Federal Way, WA?

For Call Center jobs in Federal Way, WA, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Federal Way, WA look for?

The top searched job categories for Call Center jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Call Center jobs?

Cities near Federal Way, WA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Federal Way, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,606 per year, or $20 per hour.

Call Center Specialist

Sea Mar Community Health Centers

Seattle, WA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Call Center Specialist - Posting #27187

Hourly Rate: $20.00

Position Summary:

Full-time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Desired Requirements/Qualifications:

  • Maintains professionalism and the willingness to help others at all times.
  • Demonstrates the ability to make independent decisions quickly when necessary.
  • Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.
  • Demonstrated ability to multi-task effectively, handles calls quickly and efficiently.
  • Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.
  • Screens and assesses incoming calls in a timely manner.
  • Demonstrate and maintain a high level of work ethic and professionalism.
  • Possess excellent problem-solving skills and be able to communicate efficiently.
  • Be able to multi-task and properly use basic office software.
  • Must answer incoming telephone calls within 3 rings or less.
  • C.N.A or Medical Assistant preferred.
  • Must be bilingual in English/Spanish.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

  • Medical
  • Dental
  • Vision
  • Prescription coverage
  • Life Insurance
  • Long Term Disability
  • EAP (Employee Assistance Program)
  • Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, at terrialvarez@seamarchc.org. 

Sea Mar is an Equal Opportunity Employer

Posted on 12/3/2024

External candidates are considered after 12/6/2024

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

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