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Online Inbound Call Center Jobs in Federal Way, WA

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless ... Achieve daily inbound call goals aligned with call volume demands. * Schedule, reschedule, and ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... Achieve daily inbound call goals aligned with call volume demands. * Schedule, reschedule, and ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

Seatown

Call Center Manager

Lakewood, WA

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

Call Center Representative Corporate Office Extension - Tacoma, WA 98418 Overview Salary Range $21.50 - $26.50 Hourly Level Entry Position Type Full Time Job Shift Mon - Fri, Rotating 1/2 Days Sat ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

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How much do online inbound call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online inbound call center in Federal Way, WA is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $20.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are popular job titles related to Online Inbound Call Center jobs in Federal Way, WA? For Online Inbound Call Center jobs in Federal Way, WA, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in Federal Way, WA look for? The top searched job categories for Online Inbound Call Center jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Online Inbound Call Center jobs? Cities near Federal Way, WA with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you

Inbound Dental Call Center Representative - Bilingual

Emergency Dental Care USA, Inc

Tacoma, WA

Full-time

Re-posted 16 days ago

Job description

Appointment Conversion Specialist Call Center (Dental Office) About the Role We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team. This role is critical in converting inbound patient inquiries into scheduled appointments and delivering an exceptional first impression of our dental offices. The ideal candidate will use a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care.

This is an excellent opportunity for a driven sales professional who thrives in a fast-paced, metrics-driven environment and is passionate about helping patients access quality dental care. Key Responsibilities Handle high-volume inbound calls from prospective and existing patients Convert calls into scheduled appointments by effectively communicating value and urgency of care Understand patient needs and recommend appropriate services and next steps Meet and exceed daily, weekly, and monthly scheduling and conversion goals Accurately document all patient interactions in the CRM/practice management system Follow up on unscheduled treatment, missed appointments, and patient inquiries Manage objections related to cost, concerns, and scheduling with confidence and empathy Collaborate with office teams to ensure seamless patient experience Maintain professionalism and positivity in a fast-paced call center environment Availability to work Pacific Standard Time (PST) hours

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