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Call Center Representative Jobs in Federal Way, WA

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

Call Center Representative Corporate Office Extension - Tacoma, WA 98418 Overview Salary Range $21.50 - $26.50 Hourly Level Entry Position Type Full Time Job Shift Mon - Fri, Rotating 1/2 Days Sat ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

Sound Credit Union

Call Center Representative

Tacoma, WA

$21.50 - $26.50/hr

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

Professional Summary The Customer Service Representative is responsible for managing emergency ... Minimum of 1 year of customer service experience in a call center, dispatch, transportation ...

Molen Orthodontics

Patient Care Call Center Rep

Sumner, WA · On-site

$20 - $22/hr

We're looking for a helpful and uplifting person to join our Sumner, WA office as a full-time Patient Care Call Center Rep to help us provide the amazing care we're known for! If you love meeting new ...

New

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank ...

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Call Center Representative information

See Federal Way, WA salary details

$12

$20

$27

How much do call center representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center representative in Federal Way, WA is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.49 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Federal Way, WA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,606 per year, or $20 per hour.

Call Center Representative

Express Services

Seattle, WA

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Position: Call Center Representative
Location: Seattle
Pay: $20.00 - $30.00 DOE
Looking for your next opportunity as a Call Center Representative? We'd love to connect. As a local staffing partner, we work closely with companies that regularly hire for these types of roles. Even if we don't have a current opening that's the perfect fit today, building a relationship now allows us to reach out as soon as the right opportunity becomes available.
Essential Duties and Responsibilities
  • Handle high volumes of inbound and outbound calls in a professional and courteous manner
  • Assist customers with inquiries, account updates, complaints, and general information
  • Document call details and customer interactions accurately in the system
  • Follow scripts, processes, and guidelines to ensure consistent service delivery
  • Escalate complex issues to the appropriate team or supervisor as needed
  • Meet productivity and quality metrics including call handling time and customer satisfaction scores
  • Stay up to date on product, service, and policy changes through ongoing training
Qualifications
  • Previous experience in a call center, customer service, or phone-based role preferred
  • Clear and professional verbal communication skills
  • Ability to type and navigate computer systems while speaking with customers
  • Strong problem-solving skills and ability to remain calm under pressure
  • Comfortable with repetitive tasks and meeting performance targets
  • Team-oriented with a positive and service-first attitude
  • Experience with CRM or call center software a plus
Benefit Offerings (Eligibility Varies)
  • Insurance - medical, dental, vision
  • Term life
  • Short-term disability
  • 401(k)
  • Employee Assistance Program (EAP)
  • Paid holiday and sick leave
Equal Opportunity & Inclusion
Express Employment Professionals – North Seattle, WA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, caste, age, disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or other protected characteristics under applicable law.
Reasonable Accommodation
If you require a reasonable accommodation during the application or hiring process, please contact jobs.seattlewanorth@expresspros.com or 206-363-1140.
Application Process
Applications will be reviewed on a rolling basis with interviews starting immediately. The position will remain open until it is filled. Please apply right away for the best opportunity to be considered. We look forward to hearing from you!