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Full Time Remote Call Center Manager Jobs in Washington

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

General information Job Posting Title Limited Service Call Center Supervisor Date Thursday, July 30, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus ...

Moore

Account Manager

Lanham, MD · Remote

Account Managers work closely with senior members of our team, as well as clients and partners, to ... Contributes to the oversight ofMoore Media & Digitalclient call center activities, which may ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Demonstrated experience managing a Security Operations Center, including overseeing complex systems ...

AAMC

Contact Center Associate

Washington, DC · On-site +1

HybridWork - Primarily remote roles with theabilityto work across the U.S. * Comprehensive Health ... Case Management & Escalation: * Determines when issues require escalation to a Senior Support ...

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Infographic showing various Full Time Remote Call Center Manager job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Remote Content Research Manager ( Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 5 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.

Duties:

· Lead the research, development, organization, and maintenance of knowledge base content.

· Supervise Content Research Analysts and assign daily work activities.

· Review customer escalations and coordinate research efforts to resolve complex inquiries

· Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.

· Analyze customer trends and recommend improvements to content, workflows, and business processes.

· Collaborate with subject matter experts to validate and improve customer-facing information.

· Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.