Call Center Operator Jobs in Wisconsin (NOW HIRING)

At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/
Job Summary
Operates access control, alarm, video surveillance, MedGas and fire monitoring, two-way radio, intercom, telephone and emergency line, overhead announcement, computer assisted dispatch (CAD), and other systems and devices in Public Safety Dispatch. Responds to emergency situations by dispatching appropriate internal or external personnel. Collaborates with Hospital Operators during emergency and normal operations. Writes, prepares and maintains records, logs, instructions or other documents. Performs general office tasks or other duties as assigned.
Essential Functions
- Assists in the response to emergency situations of various types at all Children's Wisconsin locations. Responses generally involve dispatching available resources as appropriate and supplying information or obtaining additional support resources for those responders.
- Collaborates directly with Public Safety Call Center Operators when responding to emergencies to include sharing information, coordinating emergency notifications, etc. Supports Public Safety Call Center Operators during normal operations as appropriate.
- Monitors a wide variety of security, safety or environmental systems for trouble or alarm conditions that require notification or response.
- Writes log entries or routine reports to document monitoring and dispatch events or Public Safety staff activities.
- Prepares instructions, manuals, memos or other forms of communication for successful department operations.
- Performs other related general office or record keeping tasks, such as answering phones and relaying messages, operating computer applications, distributing memos, reviewing paperwork for revision or update and filing; includes the proper handling of confidential information.
- Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.
Education:
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
Experience:
- 1+ years Experience as a customer service call-center operator or similar capacity required
- 2+ years Experience as a Dispatcher in Security, law enforcement or 9-1-1 operator preferred
Knowledge, Skills and Abilities
- Ability to read and write in order to review and complete required forms and perform various record keeping activities
- Excellent interpersonal, written, and verbal communication skills are essential for effectively engaging with the public, hospital staff across various departments, and external agencies, sometimes under high-pressure sensitive situations.
- Basic computer skills to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Hospital software applications, EPIC, Computer Assisted Dispatch (CAD), Surveillance Systems, Incident Reporting, etc.)
- Analytical and multi-tasking skills necessary in order to prioritize life safety issues and assign appropriate resources in an emergency and under stressful conditions.
Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses: