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Call Center Operations Manager Jobs in Oklahoma (NOW HIRING)

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Data Center Server Operations Manager

Muskogee, OK · On-site

$160K/yr

As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated ...

DXC Technology

Insurance Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Collaborate with senior analysts and managers. * Participate in process improvement projects and data analysis. * Assist in identifying process bottlenecks and quality assurance. * Ensure compliance ...

DXC Technology

Insurance Call Center Representative

Tulsa, OK · On-site

$14.50 - $18.25/hr

Essential Job Functions: • Execute business process transactions, focusing on accuracy and adherence to procedures. • Collaborate with senior analysts and managers. • Participate in process ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Oklahoma

Call Center Operations Manager information

See Oklahoma salary details

$29.1K

$68K

$125.1K

How much do call center operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center operations manager in Oklahoma is $68,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Oklahoma? The most popular types of Call Center Operations jobs in Oklahoma are:
What are popular job titles related to Call Center Operations Manager jobs in Oklahoma? For Call Center Operations Manager jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Oklahoma look for? The top searched job categories for Call Center Operations Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Call Center Operations Manager jobs? Cities in Oklahoma with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in OK? For Call Center Operations Manager jobs in OK, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Oklahoma as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $68,038 per year, or $32.7 per hour.

Telecom Supervisor

Hillcrest Healthcare System

Tulsa, OK • On-site

Full-time

Medical, PTO

Re-posted 17 days ago

Job description

Join our team as an evening shift, full-time, PBX Telecom Operator Supervisor in Tulsa, OK. 

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

  • Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
  • The Telecom Supervisor is a telecom operator that is responsible for supervising the daily operations of the telecom staff and communication systems to ensure efficient, accurate, and professional service.
  • This role oversees call routing, emergency communication procedures, operator and on-call scheduling, staff training, system performance, real-time coaching, and assist in candidate interviews. 
  • The supervisor serves as a liaison between departments, supports troubleshooting efforts, monitors compliance with organization policies, and ensures uninterrupted communication services in a fast-paced environment.  

Job Requirements:

  • 1+ years of experience in telecom, switchboard operations, call center operations, or a related customer service environment. 
  • 2+ years of supervisory or leadership experience. 
  • Strong knowledge of hospital functions. 
  • Organized, detail-oriented, good follow-through skills, and the ability to multi-task in a fast-paced environment. 
  • Excellent interpersonal, written, and verbal communication skills.  

 Preferred Job Requirements:

  • Experience with staff scheduling, training, coaching, and performance management. 
  • Experience responding to emergency communication procedures and escalation protocols. 
  • Strong customer service, communication, and problem-solving experience in healthcare, hospitality, or large organization. 
Qualifications:

Job Requirements:

  • 1+ years of experience in telecom, switchboard operations, call center operations, or a related customer service environment. 
  • 2+ years of supervisory or leadership experience. 
  • Strong knowledge of hospital functions. 
  • Organized, detail-oriented, good follow-through skills, and the ability to multi-task in a fast-paced environment. 
  • Excellent interpersonal, written, and verbal communication skills.  

 Preferred Job Requirements:

  • Experience with staff scheduling, training, coaching, and performance management. 
  • Experience responding to emergency communication procedures and escalation protocols. 
  • Strong customer service, communication, and problem-solving experience in healthcare, hospitality, or large organization. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

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