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Call Center Operations Manager Jobs in Oklahoma (NOW HIRING)

Cellular Sales

Call Center Representative

Edmond, OK · On-site

$12 - $15/hr

Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The ... Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up ...

BancFirst

Call Center Agent - PT

Oklahoma City, OK · On-site

$14 - $18.25/hr

... manage multiple tasks Strong attention to detail with high concern for data accuracy Developed critical thinking and decision making skills Flexibility in work schedule - Call center hours are 7 a.m ...

BancFirst

Call Center Agent - PT

Weatherford, OK · On-site

$12.75 - $17/hr

... manage multiple tasks Strong attention to detail with high concern for data accuracy Developed critical thinking and decision making skills Flexibility in work schedule - Call center hours are 7 a.m ...

CVS Health

Outbound Sales Call Center Rep

Oklahoma City, OK · On-site

$15 - $26.93/hr

Call center hours of operation are Monday-Sunday 7AM - 7PM; actual shift will be determined during ... This role will report to a Member Engagement Manager. What will you do? * Make an average of 50 ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Oklahoma

Call Center Operations Manager information

See Oklahoma salary details

$29.1K

$68K

$125.1K

How much do call center operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center operations manager in Oklahoma is $68,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Oklahoma? The most popular types of Call Center Operations jobs in Oklahoma are:
What are popular job titles related to Call Center Operations Manager jobs in Oklahoma? For Call Center Operations Manager jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Oklahoma look for? The top searched job categories for Call Center Operations Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Call Center Operations Manager jobs? Cities in Oklahoma with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in OK? For Call Center Operations Manager jobs in OK, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Oklahoma as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $68,038 per year, or $32.7 per hour.

SR Call Center Specialist

Family & Children's Services

Tulsa, OK

$72K - $73K/yr

Full-time

Re-posted 13 days ago

Job description

JOB SUMMARY: 

The Senior Call Center Specialist provides hands-on operational support while assisting with daily supervision of Call Center Specialists. This role supports service level performance through active call handling, quality monitoring, coaching, escalation management, and documentation oversight. The Senior Specilaist serves as a working lead, modeling expected behaviors and supporting consistency, compliance, and performance improvement. 

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

  • Handle inbound and/or outbound calls as needed to support service levels 
  • Model appropriate call flow, customer service standards, and documentation practices 
  • Assist with real-time workload and queue management 
  • Provide day-to-day guidance and support to Call Center Specialists 
  • Serve as the first-level escalation point for customer issues 
  • Support onboarding, training, and peer mentoring activities 
  • Respond to procedural, policy, and system-related questions 
  • Conduct call monitoring and quality reviews according to established standard 
  • Identify trends, performance gaps, and training needs and communicate findings to leadership  
  • Reinforce compliance with call flow, scripting, and documentation requirements  
  • Provide timely coaching and performance feedback  
  • Monitor individual and team performance metrics  
  • Assist leadership with documentation related to coaching and performance discussions  
  • Ensure accurate and timely documentation of customer interactions  
  • Support continuous process improvement efforts 
  • Prolonged periods of sitting, headset use, and computer work  

QUALIFICATIONS 

EDUCATION: 

  • Must be a high school graduate or have HS equivalent 

EXPERIENCE: 

  • Minimum 2–3 years of call center or customer service experience  
  • Prior lead, senior agent, or supervisory experience preferred  
  • Demonstrated ability to manage multiple priorities in a fast-paced environment  

PERFORMANCE COMPETENCIES:   

  • Communication  
  • Decision Making  
  • Engagement  
  • Initiative and Accountability  
  • Interpersonal  
  • Learning  
  • Organizational Alignment  
  • Quality of Work  

KNOWLEDGE/SKILLS/ABILITIES: 

  • Strong verbal and written communication skills  
  • Ability to provide constructive feedback and coaching  
  • Effective problem-solving and decision-making skills  
  • Attention to detail and documentation accuracy  
  • Ability to remain professional and composed during escalations  
  • Proficiency with call center technology, CRM systems, and standard office software 
  • Ability to train, onboard, and support new staff 
  • Coaching and mentoring skills to support staff development 

CERTIFICATIONS/LICENSES: 

  • ODMHSAS Case Manager II Certification, completed within 60 days of eligibility. 

SAFETY SENSITIVE JOB CLASSIFICATION: 

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment. 

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