FirstBank Banking Center Operations Manager Broken Bow, OK | Full-Time | Reports To: Location Manager About the Role As Operations Manager, you'll play a defining role in the success of our banking ...
FirstBank Banking Center Operations Manager Broken Bow, OK | Full-Time | Reports To: Location Manager About the Role As Operations Manager, you'll play a defining role in the success of our banking ...
FirstBank Banking Center Operations Manager Broken Bow, OK | Full-Time | Reports To: Location Manager About the Role As Operations Manager, you'll play a defining role in the success of our banking ...
FirstBank Banking Center Operations Manager Broken Bow, OK | Full-Time | Reports To: Location Manager About the Role As Operations Manager, you'll play a defining role in the success of our banking ...
Call Center Supervisor Job Summary * Ensures effective day-to-day supervision and leadership of ... Self managed and focused to maintain high levels of productivity in a work from home environment.
Call Center Supervisor Job Summary * Ensures effective day-to-day supervision and leadership of ... Self managed and focused to maintain high levels of productivity in a work from home environment.
Site Operations Manager __ The Site Manager is the primary onsite leader responsible for executing ... Remote in the US #LI- Remote This role is contributing to the Electrification Service Data Center ...
Site Operations Manager __ The Site Manager is the primary onsite leader responsible for executing ... Remote in the US #LI- Remote This role is contributing to the Electrification Service Data Center ...
Digital Service and Support Representative
Detroit, TX · On-site
$13 - $16.75/hr
In an Inbound Call Center setting, the Digital Service & Support Representative will create ... Self motivated and self managed. * Builds collaborative and productive relationships across the ...
Digital Service and Support Representative
Detroit, TX · On-site
$13 - $16.75/hr
In an Inbound Call Center setting, the Digital Service & Support Representative will create ... Self motivated and self managed. * Builds collaborative and productive relationships across the ...
Call center and supervisor work experience preferred, but not required. * Strong interpersonal and ... Self managed and focused to maintain high levels of productivity in a work from home environment.
Call center and supervisor work experience preferred, but not required. * Strong interpersonal and ... Self managed and focused to maintain high levels of productivity in a work from home environment.
Call center work experience preferred, but not required. * Strong interpersonal and communication ... Self managed and focused to maintain high levels of productivity in a work from home environment.
Call center work experience preferred, but not required. * Strong interpersonal and communication ... Self managed and focused to maintain high levels of productivity in a work from home environment.
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma
De Kalb, TX · Remote
$15.36/hr
Monitor and Evaluate call center activities and complete scorecards to assess each item according ... May perform other functions as requested by management within scope of level or occassional support ...
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma
De Kalb, TX · Remote
$15.36/hr
Monitor and Evaluate call center activities and complete scorecards to assess each item according ... May perform other functions as requested by management within scope of level or occassional support ...
Flex Merchandiser
Ashdown, AR · On-site
$12/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Ashdown, AR · On-site
$12/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Valliant, OK · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Valliant, OK · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Bogata, TX · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Bogata, TX · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Omaha, TX · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Omaha, TX · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Garvin, OK · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Garvin, OK · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Gillham, AR · On-site
$12/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Gillham, AR · On-site
$12/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Detroit, TX · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Detroit, TX · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Broken Bow, OK · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Flex Merchandiser
Broken Bow, OK · On-site
$10/hr
... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...
Account Manager
Mount Pleasant, TX · On-site
$13.01 - $15.30/hr
... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Mount Pleasant, TX · On-site
$13.01 - $15.30/hr
... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Mount Pleasant, TX · On-site
$13.01 - $15.30/hr
... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Mount Pleasant, TX · On-site
$13.01 - $15.30/hr
... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Early Learning Center Caregiver 2 - Hugo
$31K - $33K/yr
Manage classroom operations, providing training and technical assistance to parents and volunteers ... Maintain supplies and submit a list to the Center Director when additional items are needed.
Early Learning Center Caregiver 2 - Hugo
$31K - $33K/yr
Manage classroom operations, providing training and technical assistance to parents and volunteers ... Maintain supplies and submit a list to the Center Director when additional items are needed.
Manage classroom operations, providing training and technical assistance to parents and volunteers ... Maintain supplies and submit a list to the Center Director when additional items are needed.
Quick apply
Manage classroom operations, providing training and technical assistance to parents and volunteers ... Maintain supplies and submit a list to the Center Director when additional items are needed.
Call Center Operations Manager information
See Idabel, OK salary details
$27.5K - $35.7K
4% of jobs
$35.7K - $44K
13% of jobs
$46.1K is the 25th percentile. Wages below this are outliers.
$44K - $52.2K
32% of jobs
The median wage is $52.7K / yr.
$52.2K - $60.5K
18% of jobs
$60.5K - $68.8K
6% of jobs
$71.8K is the 75th percentile. Wages above this are outliers.
$68.8K - $77K
4% of jobs
$77K - $85.3K
4% of jobs
$85.3K - $93.5K
3% of jobs
$93.5K - $101.8K
6% of jobs
$101.8K - $110K
7% of jobs
$110K - $118.3K
1% of jobs
$27.5K
$64.3K
$118.3K
How much do call center operations manager jobs pay per year?
As of Aug 28, 2026, the average yearly pay for call center operations manager in Idabel, OK is $64,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $79,400.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What cities near Idabel, OK are hiring for Call Center Operations Manager jobs?
Cities near Idabel, OK with the most Call Center Operations Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
FirstBank
Banking Center Operations Manager
Broken Bow, OK | Full-Time |
Reports To: Location Manager
About the Role
As Operations Manager, you'll play a defining role in the success of our banking center. You'll lead efforts to grow our customer base, drive sales and service excellence, and bring our promise of here for possibilities to life for every customer who walks through our doors. Alongside this, you'll oversee daily operations, compliance, and internal controls, ensuring the banking center runs smoothly while cultivating a culture grounded in high ethical standards and exceptional service.
As the primary operations leader of the banking center, you will be accountable for sales growth, customer experience, and operational soundness. Success in this role calls for strong self-determination, the ability to influence and inspire others, and a consistent commitment to our organizational values and culture. We're looking for a leader who takes genuine pride in building a high-performing team and delivering outstanding customer experience.
What You'll Do
The responsibilities below reflect the essential functions of this position.
Leadership amp; Culture
- Supervise daily work scheduling and workflow to keep operations running efficiently.
- Create a positive, professional environment where teamwork, collaboration, and service excellence thrive.
- Act as a role model for Customer Service Representatives and Tellers by leading through example.
- Ensure operations comply with Bank policies and all legal and regulatory requirements.
- Serve as the primary operations leader of the banking center, aligning day-to-day strategy with the Location Manager.
Develop and Lead Your Team
- Manage hiring, onboarding, training, and performance development for your team.
- Provide regular coaching, one-on-one meetings, and feedback to drive engagement and accountability.
- Balance high expectations with support and encouragement to promote individual and team success.
- Partner with the Location Manager, HR, and Chief Operations Officer on employee relations matters, ensuring fairness and adherence to policy.
Operational Excellence amp; Compliance
- Maintain accountability for compliance, risk, and audit standards while delegating daily task execution to your team.
- Proactively address operational issues and drive sustainable, long-term solutions.
- Oversee branch facilities, marketing materials, and overall customer experience standards.
- Ensure all banking center transactions balance at the close of each business day and oversee proper cash-handling procedures.
- Periodically verify cash held by tellers and on the premises to safeguard bank assets.
Community Engagement
- Represent FirstBank in the community through civic, service, and business organizations.
- Build visibility and credibility through consistent involvement in local events, activities, and partnerships.
- Partner with the Sales Ambassador Director to support community-based sales initiatives and outreach.
Other Responsibilities
- Complete all required compliance and regulatory training annually.
- Adhere to FirstBank policies, procedures, and professional standards.
- Maintain a professional appearance consistent with bank guidelines.
- Perform other duties as assigned.
What We're Looking For
- Associate degree in business or a related field, or an equivalent combination of education and work experience.
- Minimum of three years of management experience in banking, financial services, or retail.
- Strong leadership with the ability to inspire, influence, and lead teams toward shared goals.
- Excellent communication skills and a customer-first mindset.
- Sound judgment, attention to detail, and strong organizational skills.
Why Join FirstBank
At FirstBank, we believe our people are our greatest asset. We offer a supportive team environment, opportunities for growth, and the chance to make a real difference in the communities we serve.
- Competitive pay, commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Physical Demands amp; Work Environment
• Ability to stand or sit for extended periods while assisting customers and staff.
• Ability to lift and move cash drawers, coin bags, and related materials up to approximately 25 lbs.
• Regular use of computer, phone, and standard office/banking equipment.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
How to Apply
FirstBank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for qualified individuals with disabilities upon request.
This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.