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Call Center Operations Manager Jobs in Oklahoma (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Position Overview The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Position Overview The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Position Overview The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... Generate reports in support of departmental goals and operational needs * Maintain supply ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... Generate reports in support of departmental goals and operational needs * Maintain supply ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... Generate reports in support of departmental goals and operational needs * Maintain supply ...

The OSU/A&M System

Manager EIT AS6401

Stillwater, OK · On-site

$70K - $97K/yr

About this Position The Data Center Operations Manager provides leadership and operational oversight for enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance ...

Neurology Care PC

Call Center Rep

Ardmore, OK · On-site

$13.50 - $17/hr

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... and operational needs Maintain supply inventories and communicate needs to the team lead ...

Serco

Call Center Rep - Temporary

Oklahoma City, OK · On-site

$14.75 - $18.50/hr

You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Creek Nation Casino

Call Center Representative I

Tulsa, OK · On-site

$13.75 - $17.25/hr

Accurately process all reservations into the property management system, including group ... Call Center environment or in a related field preferred. Possess positive, friendly and out-going ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Oklahoma

Call Center Operations Manager information

See Oklahoma salary details

$29.1K

$68K

$125.1K

How much do call center operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center operations manager in Oklahoma is $68,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Oklahoma? The most popular types of Call Center Operations jobs in Oklahoma are:
What are popular job titles related to Call Center Operations Manager jobs in Oklahoma? For Call Center Operations Manager jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Oklahoma look for? The top searched job categories for Call Center Operations Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Call Center Operations Manager jobs? Cities in Oklahoma with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in OK? For Call Center Operations Manager jobs in OK, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Oklahoma as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $68,038 per year, or $32.7 per hour.

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply