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Virtual Call Center Manager Jobs in Oklahoma (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... Prior medical call center experience preferred * Experience with electronic scheduling systems and ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A neurology Call Center Representative is a healthcare-focused customer service role that supports ... This role manages high-volume calls, gathers accurate patient information, and ensures efficient ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A neurology Call Center Representative is a healthcare-focused customer service role that supports ... This role manages high-volume calls, gathers accurate patient information, and ensures efficient ...

Neurology Care PC

Call Center Rep

Ardmore, OK · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... call center, or customer service role Prior medical call center experience preferred Experience ...

Creek Nation Casino

Call Center Representative I

Tulsa, OK · On-site

$13.75 - $17.25/hr

Accurately process all reservations into the property management system, including group ... Call Center environment or in a related field preferred. Possess positive, friendly and out-going ...

CVS Health

Outbound Sales Call Center Rep

Oklahoma City, OK · On-site

$15 - $26.93/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role will report to a Member Engagement Manager. What will you do? * Make an average of 50 ... or virtual health evaluation with a provider * Follow 20+ approved scripts, ensure members ...

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Virtual Call Center Manager information

See Oklahoma salary details

$27.2K

$58.9K

$101.1K

How much do virtual call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for virtual call center manager in Oklahoma is $58,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $69,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are the most commonly searched types of Virtual Call Center jobs in Oklahoma?

The most popular types of Virtual Call Center jobs in Oklahoma are:

What are popular job titles related to Virtual Call Center Manager jobs in Oklahoma?

For Virtual Call Center Manager jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Oklahoma look for?

The top searched job categories for Virtual Call Center Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Virtual Call Center Manager jobs?

Cities in Oklahoma with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply