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Call Center Manager Jobs in Oklahoma (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... Prior medical call center experience preferred * Experience with electronic scheduling systems and ...

Neurology Care PC

Call Center Rep

Ardmore, OK · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... call center, or customer service role Prior medical call center experience preferred Experience ...

Creek Nation Casino

Call Center Representative I

Tulsa, OK · On-site

$13.75 - $17.25/hr

Accurately process all reservations into the property management system, including group ... Call Center environment or in a related field preferred. Possess positive, friendly and out-going ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Oklahoma

Call Center Manager information

See Oklahoma salary details

$27.2K

$58.9K

$101.1K

How much do call center manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center manager in Oklahoma is $58,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $69,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Oklahoma?

The most popular types of Call Center jobs in Oklahoma are:

What are popular job titles related to Call Center Manager jobs in Oklahoma?

For Call Center Manager jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Oklahoma look for?

The top searched job categories for Call Center Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Call Center Manager jobs?

Cities in Oklahoma with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,940 per year, or $28.3 per hour.

Call Center Manager

JT Services

Claremore, OK • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Call Center Manager - JT Services (Claremore, OK)
Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry
JT Services is growing fast, and we're looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.
If you're ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions - this is your opportunity.
Position Overview
The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services' call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop CSRs to meet KPIs and performance standards
  • Conduct call reviews, coaching sessions, and performance check-ins
  • Maintain staffing levels, scheduling coverage, and call center readiness
  • Build a positive, accountable, customer-focused culture
Operational Excellence
  • Own inbound and outbound call performance
  • Ensure adherence to scripts, call control standards, and customer experience expectations
  • Monitor call queues, call volumes, and response times
  • Maintain a clean, accurate, and green 3‑day call board
Performance & KPI Management
  • Track and report daily, weekly, and monthly KPIs
  • Drive membership sales, outbound follow-ups, and rehash opportunities
  • Identify performance gaps and implement corrective action plans
  • Align call center goals with company revenue targets
Cross-Department Collaboration
  • Work closely with Dispatch to support scheduling and job flow
  • Coordinate with Service Managers to support technician productivity
  • Partner with Marketing to understand lead flow and call demand
  • Communicate trends, issues, and opportunities to leadership
Quality Control & Compliance
  • Ensure accurate customer data entry, job notes, and membership tagging
  • Maintain compliance with call recording standards and privacy requirements
  • Resolve escalated customer concerns before they reach upper management

Success Indicators
  • Strong inbound/outbound conversion
  • Monthly membership sales targets achieved
  • 3‑day call board green 90%+
  • High call quality, accuracy, and professionalism
  • Reduced escalations and improved customer satisfaction
  • Strong collaboration with Dispatch and field leadership

Required Skills & Qualifications
  • 2+ years of call center leadership experience (home services preferred)
  • Strong understanding of booking rates, call flow, and customer experience
  • Excellent communication, coaching, and conflict-resolution skills
  • Ability to analyze performance data and make informed decisions
  • Proficiency with call center software, scheduling systems, and CRM platforms
  • High level of organization, accountability, and follow-through

Compensation
  • Base Salary: $45,000-$65,000/year (depending on experience)
  • Monthly performance bonus based on KPI achievement
  • Benefits package per company policy, including:
    • Medical, Dental, Vision
    • 401(k)
    • Paid Time Off
    • Company-paid wellness perks
    • Birthday PTO
    • Professional development opportunities
    • Team events & company culture focused on growth

Ready to Lead a Winning Team?
If you're passionate about leadership, customer experience, and driving results - JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Apply