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Call Center Manager Jobs in Grove, OK (NOW HIRING)

Walmart

Manager, Contact Center

Gravette, AR · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

Walmart

Manager, Contact Center

Noel, MO · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

Walmart

Manager, Contact Center

Decatur, AR · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

Walmart

Manager, Contact Center

Anderson, MO · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

Vance Ford

Service BDC Agent

Miami, OK · On-site

$13 - $16.75/hr

Comfortable working on a computer and managing multiple systems * Previous customer service, call center, or phone experience is a plus * A team player mindset with a willingness to jump in and help ...

Vance Ford

Service BDC Agent

Miami, OK · On-site

$13 - $16.75/hr

Comfortable working on a computer and managing multiple systems * Previous customer service, call center, or phone experience is a plus * A team player mindset with a willingness to jump in and help ...

Vance Ford

Service BDC Agent

Miami, OK

$13 - $16.75/hr

Comfortable working on a computer and managing multiple systems * Previous customer service, call center, or phone experience is a plus * A team player mindset with a willingness to jump in and help ...

Vance Ford

Service BDC Agent

Miami, OK

$13 - $16.75/hr

Comfortable working on a computer and managing multiple systems * Previous customer service, call center, or phone experience is a plus * A team player mindset with a willingness to jump in and help ...

Downstream Casino Resort

VIP Service Representative

Quapaw, OK · On-site

$12.75 - $16/hr

... Manager. • Assists PD Department in distribution of tickets for shows and events. • Assists PD Department at all PD Events. • Telemarketing to Hosted players to invite them to various PD and ...

Higher Call Nursing Center

RN 6PM-6AM

Quapaw, OK · On-site

$33 - $39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Higher Call Health and Rehabilitation Center is currently seeking an energetic Registered Nurse with a go-getter attitude to join our team in Quapaw, OK. $3000 Sign-on Bonus 6PM-6AM Benefits * Blue ...

Higher Call Nursing Center

Dietary Cook

Quapaw, OK

$14 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Higher Call Nursing Center is currently seeking an energetic Dietary Cook with a go-getter attitude ... Dietary Manager. Essential Job Functions This facility expects their employees to promote an ...

Higher Call Nursing Center

Weekend Supervisor RN

Quapaw, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Higher Call Nursing Center is currently seeking an energetic RN Weekend Supervisor with a go-getter attitude to join our team in Quapaw, OK. $3000 Sign-on Bonus Benefits * Blue Cross/Blue Shield ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Grove, OK

Call Center Manager information

See Grove, OK salary details

$27.2K

$58.9K

$101.1K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Grove, OK is $58,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $69,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Grove, OK?

The most popular types of Call Center jobs in Grove, OK are:

What cities near Grove, OK are hiring for Call Center Manager jobs?

Cities near Grove, OK with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Grove, OK as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,940 per year, or $28.3 per hour.

Manager, Contact Center

Walmart

Gravette, AR • On-site

$60K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,412 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary... What you'll do...Role summary:
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process improvements, and managing team development to meet service-level agreements and business objectives. The manager collaborates with stakeholders to resolve issues, drives continuous improvement initiatives, and ensures adherence to company policies and standards. A strong focus on data-driven decision-making and effective communication supports the delivery of high-quality customer experiences while maintaining operational excellence within the contact center environment.
About the team:
The team oversees Walmart’s BPO contact center partnerships, ensuring operational stability, scalability, and performance. It manages vendor relationships throughout the full lifecycle, including selection, onboarding, governance, and continuous improvement. Collaborating with internal and external partners, the team aligns priorities and monitors outcomes through data analysis. Utilizing structured processes and financial insights, it identifies trends, mitigates risks, and enhances service delivery. The team is dedicated to maintaining consistent customer experiences while optimizing efficiency and cost control across various programs and locations.
What you'll do:
  • Oversee daily contact center operations to ensure alignment with performance metrics and service-level agreements.
  • Analyze key performance indicators and trend data to identify root causes and implement effective solutions.
  • Lead process improvement initiatives to enhance operational efficiency and customer communication quality.
  • Collaborate with stakeholders to develop and execute strategies addressing capacity planning and demand forecasting.
  • Coach and develop team members to strengthen customer communication skills and adherence to standard operating procedures.
  • Manage escalation processes and ensure timely resolution of customer and associate concerns.
  • Maintain compliance with company policies while promoting a culture of integrity and accountability.

What you'll bring:
  • Proven experience managing contact center operations with a focus on achieving performance metrics and service-level agreements.
  • Strong problem-solving skills using data analysis and diagnostic tools to identify root causes and implement effective solutions.
  • Expertise in customer communications management, including developing and coaching teams on communication strategies and quality standards.
  • Ability to lead process improvement initiatives and apply standard operating procedures to enhance operational efficiency.
  • Proficiency in workflow management and monitoring key performance indicators to drive continuous improvement.
  • Effective collaboration and stakeholder engagement skills to support business objectives and operational goals.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related
field and 2 years’ experience in retail management, business, technology, communications, or related area.
Option 2: 4 years’ experience in business, technology, communications, or related area.
1 year's supervisory experience.
3 years’ experience in customer service/contact center or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Project Management Primary Location... 805 Respect, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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