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Call Center Workforce Management Jobs in Oklahoma

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Maintain a clean, accurate, and green 3‑day call board Performance & KPI Management * Track and ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Maintain a clean, accurate, and green 3‑day call board Performance & KPI Management * Track and ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Maintain a clean, accurate, and green 3day call board Performance & KPI Management * Track and ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... Prior medical call center experience preferred * Experience with electronic scheduling systems and ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A neurology Call Center Representative is a healthcare-focused customer service role that supports ... This role manages high-volume calls, gathers accurate patient information, and ensures efficient ...

Neurology Care

Call Center Rep

Ardmore, OK · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A neurology Call Center Representative is a healthcare-focused customer service role that supports ... This role manages high-volume calls, gathers accurate patient information, and ensures efficient ...

Neurology Care PC

Call Center Rep

Ardmore, OK · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role manages high-volume calls, gathers accurate patient information, and ensures efficient ... call center, or customer service role Prior medical call center experience preferred Experience ...

Creek Nation Casino

Call Center Representative I

Tulsa, OK · On-site

$13.75 - $17.25/hr

Accurately process all reservations into the property management system, including group ... Call Center environment or in a related field preferred. Possess positive, friendly and out-going ...

PNC Bank

Software Engineer Principal

Ponca City, OK

$105K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership ... Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All ...

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All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Oklahoma

Call Center Workforce Management information

See Oklahoma salary details

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How much do call center workforce management jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center workforce management in Oklahoma is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.74 per hour, depending on experience, location, and employer.

What is a call center workforce management?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in call center workforce management, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a call center workforce management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Oklahoma?

For Call Center Workforce Management jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Call Center Workforce Management jobs in Oklahoma look for?

The top searched job categories for Call Center Workforce Management jobs in Oklahoma are:

What cities in Oklahoma are hiring for Call Center Workforce Management jobs?

Cities in Oklahoma with the most Call Center Workforce Management job openings:

Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,401 per year, or $16.5 per hour.

Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK

Avantive Solutions

Tulsa, OK • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Manager of Operational Excellence (Call Center)
About the job
Role Description
The Manager of Operational Excellence (Call Center) is a full-time, on-site role based in Tulsa, OK. This position is responsible for leading continuous improvement initiatives across call center operations, including analyzing performance metrics, identifying process gaps, and implementing actionable solutions to enhance efficiency and customer experience.
Day-to-day Responsibilities
  • Own daily operational performance, including dialer health, pacing, and platform efficiency across RingCentral, SingleComm, and related systems.
  • Execute list strategies, segmentation, and overlays to improve lead penetration and contact rates.
  • Manage staffing models, headcount planning, and real-time capacity across routing segments to support production goals.
  • Serve as the first point of escalation for platform issues, coordinating with vendors and IT to resolve outages and leading a 15-minute escalation bridge with the COO when needed.
  • Oversee training execution, including the rollout of AI roleplay simulators and enhancements to operational training programs.
  • Partner with HR and Finance on performance reporting, metrics tracking, and variable compensation processes.
  • Lead QA operations and collaborate with our Noida, India team to quickly identify and address Agents of Concern (AOC).
  • Develop performance initiatives and gamification strategies that strengthen supervisor effectiveness, team culture, retention, and revenue performance.
  • Translate Client Services goals into actionable dialing strategies, list segmentation plans, and agent alignment while maintaining production stability.
  • Identify and implement ongoing improvements across quality, processes, and operational performance.

Qualifications
  • 5+ years of leadership experience in high-volume, fast-paced contact centers, with a strong background managing large outbound operations.
  • Advanced knowledge of enterprise dialers, workforce management (WFM) systems, automated list management tools, and performance/gamification platforms.
  • Strong analytical and strategic mindset with the ability to turn business goals and P&L objectives into actionable floor strategies, scripts, and dialer configurations.
  • High-accountability leadership approach with experience coaching site leaders and partnering cross-functionally with QA, HR, Finance, and Client Services teams.
  • Ability to work on-site in Tulsa, OK and collaborate effectively with teams across different locations and regions.

What We Offer
  • Salary range between $80,000- $100,000
  • Medical coverage that includes no-cost virtual doctor visits
  • Dental and vision coverage
  • Paid time off
  • Paid holidays
  • 401(k) with company match
  • Optional pet insurance

Who We Are
Avantive Solutions is a purpose-led global contact center and BPO services company that delivers innovative customer engagement, strategic sales, and digital marketing solutions. Founded in 1988, the organization operates across North America, Latin America, and Asia Pacific, offering opportunities to work in diverse markets.
Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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